Technical Support Engineer

About Alaan

Alaan is the SuperCard™ for businesses and the most loved fintech in the Middle East. Our mission is to simplify finance for businesses so they can save time and money.

Alaan provides everything businesses need to manage and control expenses, including the SuperCard™, AI-powered automation and insights, streamlined accounting, and centralized dashboards, all in one place.

Over 1500 businesses in the UAE and KSA, from startups to enterprises, use Alaan to control spending and save costs.

Backed by Y Combinator and top global investors- including founders and executives of leading startups - Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.

We’re not just building software. We’re reimagining how finance works for modern businesses across the region.

About the role

Technical Support Engineer

You will be directly responsible for resolving first-time integration setup issues, troubleshooting export errors, and managing backend operational requirements. By handling these core responsibilities, you will allow our Engineering teams to focus on building and scaling the product, rather than firefighting.

What you'll do

• Manage first-time integration setups for clients, triage and resolve production issues across transaction exports, bank feed exports, and bill exports.
• Take end-to-end ownership of support tickets—from triage to closure—with internal and external stakeholders.
• Analyze system logs, investigate error traces, identify patterns, and determine root causes.
• Engage with clients directly to gather technical context, replicate issues, and collect actionable evidence.
• Document and escalate validated issues clearly for Engineering.
• Liaise with external partners and vendors to troubleshoot and resolve integration issues.
• Provide structured payloads, logs, screenshots, and metadata for debugging.
• Reduce Engineering’s time spent on support tickets and accelerate issue resolution.
• Enhance documentation and visibility into recurring technical and operational challenges.
• Proactively follow up and ensure clear, timely communication with all stakeholders.

What we're looking for

• 1–3 years in

  technical support, integrations, or backend operations

  within SaaS or B2B environments.
• Proficiency with

  SQL

  (joins, filters, aggregations, debugging).
• Strong competence in

  reading system/application logs

  and using log aggregators.
• Solid understanding of

  RESTful APIs

  , HTTP status codes, and data formats (JSON, CSV, XML).
• Hands-on with

  Postman, curl, Linux CLI tools

  (grep, tail, cat).
• Basic understanding of

  networking

  concepts (DNS, VPN, HTTP/S).
• Strong written and verbal communication skills to clearly summarize issues and manage cross-functional collaboration.
• Ability to structure and prioritize issues with clear documentation and status updates.
• Comfort working across functions and with external vendors.
• Prior exposure to technical customer service, backend operational support, or integrations.
• Familiarity with tools like

  Jira, Slack, Zendesk

  .

What's in it for you

• Contribute to building the Middle East’s most beloved fintech brand from the ground up
• Benefit from a role with significant ownership and accountability
• Thrive in a flexible hybrid culture with ample work-life balance
• Participate in exciting offsite events
• Competitive salary and equity
• Enjoy additional perks like travel allowances, gym memberships, and more