Teamware Solutions logo

Technical Support Engineer

2 - 4 years

1 - 2 Lacs

bengaluru karnataka india

Posted:8 hours ago| Platform: Foundit logo

Apply

Skills Required

mac os support itil process adherence ticketing operations troubleshooting expertise global teamwork customer-facing technical support

Work Mode

On-site

Job Type

Full Time

Job Description

  • Provide technical support for Mac OS environments within a corporate IT setup, supporting internal users and resolving technical challenges efficiently.
  • Handle service requests, incidents, problems, and tasks using ticketing tools such as Jira or similar platforms.
  • Work closely with globally distributed teams to ensure smooth IT operations, timely resolutions, and consistent user experience.
  • Deliver high-quality customer-facing support in line with ITIL processes and organizational standards.
  • Troubleshoot hardware, software, and network-related issues and escalate when required.
  • Maintain documentation, follow standard procedures, and contribute to continuous improvement of IT support processes.

Key Responsibilities

  • Manage end-user support for Mac OS systems, applications, and configurations.
  • Resolve incidents and service requests raised through ticketing systems, ensuring SLA adherence.
  • Work collaboratively with global IT teams across regions on escalations and cross-functional tasks.
  • Perform system diagnostics, root-cause analysis, and implement effective solutions.
  • Support onboarding/offboarding activities, device setup, and software installations.
  • Maintain hardware inventories, troubleshoot peripherals, and enforce IT security best practices.
  • Engage with users professionally, ensuring high satisfaction and effective communication.

More Jobs at Teamware Solutions

Fraud Investigation Analyst

Bengaluru, Hyderabad

1 - 3 yrs
|

INR 3 - 6 Lacs

AML/KYC Analyst

Bengaluru

1 - 3 yrs
|

INR 3 - 5 Lacs

AML/KYC/CDD/EDD/Client Onboarding/ Global KYC

Bengaluru

1 - 4 yrs
|

INR 3 - 5 Lacs

Sanction screening Bangalore

Bengaluru

3 - 5 yrs
|

INR 5 - 9 Lacs

Sanction Screening

Bengaluru

3 - 6 yrs
|

INR 3 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Teamware Solutions logo
Teamware Solutions

IT Services and IT Consulting

Chennai Tamilnadu

RecommendedJobs for You

Technical Support Engineer

Eazyvend Automations

noida

Vertex Infosoft Solutions logo

Technical Support Engineer

Vertex Infosoft Solutions

mohali, chandigarh, panchkula

Teamware Solutions logo

Technical Support Engineer

Teamware Solutions

noida, uttar pradesh, india

NetApp logo

Technical Support Engineer

NetApp

bengaluru

Teamware Solutions logo

Technical Support Engineer

Teamware Solutions

noida, uttar pradesh, india

Treez Enterprise logo

Technical Support Engineer

Treez Enterprise

bengaluru, karnataka, india

Teamware Solutions logo

Technical Support Engineer

Teamware Solutions

bengaluru, karnataka, india

Technical Support Engineer

Magic-ray Technology

new delhi, delhi, india

EXL logo

Technical Support Engineer

EXL

noida, uttar pradesh

Ginesys logo

Technical Support Engineer

Ginesys

kolkata, west bengal, india