Travel GDS Consultant - Amadeus (Back-office Voice) Sutherland

1.0 - 3.0 years

3 - 6 Lacs

Mumbai, Chennai

Work from Office

Sutherland is seeking experienced and detail-oriented Travel GDS Consultants with a strong background in Amadeus Cryptic commands to support our growing travel operations. This role is suited for professionals who have hands-on experience in ticket issuance, exchanges, and refunds, and are passionate about delivering exceptional service in a back-office voice process. Key Responsibilities: Handle travel-related service requests through inbound/outbound voice communication. Use Amadeus GDS (Cryptic platform) to manage airline bookings, issue/reissue tickets, and process exchanges and refunds. Assist with flight cancellations, fare recalculations, and itinerary modifications based on customer needs. Review and verify passenger and ticketing information to ensure accuracy and compliance with airline policies. Coordinate with airline helpdesks or internal support teams to resolve complex booking/ticketing issues. Maintain process quality and SLAs while delivering exceptional customer service. Keywords/ Key Skills Typing Speed: 30 WPM with 90% accuracy (mandatory). Mandatory Experience: 1-3 years of hands-on experience in Amadeus GDS (Cryptic) platform. Preferred Experience: Airline or travel agency ticketing operations with expertise in: Ticket issuance Voluntary/involuntary exchanges Refund processing Excellent verbal and written communication skills. Flexible to work in rotational shifts, including night shifts, weekends, and public holidays. Strong problem-solving skills and ability to work in a team-oriented environment. Work Experince 18 months travel background

Posted 1 month ago

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Ticketing Fresher LK Consultants

0 - 1 years

1 - 1 Lacs

Mumbai

Work from Office

Customer Assistance: Assist customers with ticket purchases, reservations, and inquiries. Provide accurate information regarding ticket availability, pricing, and schedules. Ticket Processing: Process payments and issue tickets efficiently and accurately. Handle ticket modifications and cancellations, including re-booking flights and calculating refund amounts. System Management: Maintain and update ticketing systems and databases. Ensure all ticketing operations comply with airline policies. Coordination: Coordinate with event organizers or travel partners to provide up-to-date information. Collaborate with team members to ensure a seamless customer experience and support event operations. Reporting: Prepare and distribute reports on ticket sales and attendance. Maintain accurate records and documentation of ticketing transactions. Customer Support: Handle customer complaints and resolve issues promptly and professionally. Provide excellent customer service and maintain a friendly demeanor.

Posted 3 months ago

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