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Technical Support Associate

Technical Support Associate

HackerEarth

0 years

0 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform:

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Skills Required

support saas assessment troubleshooting communication database querying sql scripting management adaptability learning agility chat documentation reporting collaboration content engineering resolve schedule leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Designation: Technical Support AssociateDepartment: Technical SupportJob Type: PermanentWork Mode: Work from officeExperience: 0–6 MonthsEducation: Any Graduate (preferably in Computer Science, IT, or Engineering)

Key Skills (Must Have):

● Basic understanding of web applications, SaaS platforms, and assessment tools● Good troubleshooting and problem-solving skills● Clear and effective written and verbal communication● Familiarity with CRMs/ticketing systems (preferred but not mandatory)● Tech skills – Database and querying (SQL), operating system basics, Bash scripting

Other Skills:

● Time management● Attention to detail● Adaptability and learning agility● Ability to work in shifts and under pressure● Customer-first mindset

JD / Key Responsibilities:

● Customer Issue Resolution: Respond promptly to user queries via email, chat, call, or any designated support channel. Investigate and troubleshoot platform issues and provide appropriate solutions or workarounds.● Technical Troubleshooting: Understand how the platform functions and assist users in resolving technical issues.● Ticket Management: Log and track customer issues via support tools. Ensure timely follow-ups and accurate updates. Escalate complex issues to relevant teams with proper context.● Documentation and Reporting: Maintain internal knowledge base and contribute to documentation to reduce recurring queries. Share insights and trends with the team.● Cross-functional Collaboration: Work closely with Content, Engineering, Product, and QA teams to resolve critical issues and improve support readiness.● Shift & Schedule Management: Be available for rotational shifts, including nights and weekends as required.● Additional Tasks: Perform any other support-related responsibilities assigned by the manager or leadership team as needed.

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Technical Support Associate