Job Title : Technical Support Associate Department : Technical Support Reports To: Technical Support Manager Job Summary As a Technical Support Executive, you will provide advanced technical assistance to customers using our SaaS solutions. You'll troubleshoot issues, guide users through configurations, and ensure optimal product performance, collaborating with internal teams to resolve complex technical problems. Key Responsibilities Provide expert-level support via phone, email, chat, and helpdesk platforms (e.g., Any Desk, Ultra Viewer, Google Meet, Zoom Meeting, etc.) Troubleshoot software, networking, and integration issues, using diagnostic tools and root cause analysis. Assist clients with SaaS configuration, API integrations, and system setup. Collaborate with product and engineering teams to resolve software bugs and system outages. Create and maintain technical documentation and troubleshooting guides. Ensure timely resolution of tickets, maintaining SLAs and documenting solutions. Stay updated on product features, cloud technologies, and industry trends. Required Qualifications Bachelor's/ Master’s degree in Management and IT Field (e.g., BBA/ MBA/ BCA/ MCA/ Computer Science/ IT) Proven experience in technical support, ideally in a SaaS or IT environment. Strong understanding of cloud technologies, SaaS, APIs, and Proficiency in using support ticketing systems Excellent problem-solving skills and the ability to communicate technical concepts clearly. Basic Knowledge of MS Office: Word, Excel, PowerPoint Salary Package : up to 3 LPA Other Benefits : Permanent Work from Home Leave Encashment Languages Known : English, Hindi Show more Show less

Job Title : Technical Support Executive Department : Technical Support Reports To: Technical Support Manager Job Summary As a Technical Support Executive, you will provide advanced technical assistance to customers using our SaaS solutions. You'll troubleshoot issues, guide users through configurations, and ensure optimal product performance, collaborating with internal teams to resolve complex technical problems. Key Responsibilities Provide expert-level support via phone, email, chat, and helpdesk platforms (e.g., Any Desk, Ultra Viewer, Google Meet, Zoom Meeting, etc.) Troubleshoot software, networking, and integration issues, using diagnostic tools and root cause analysis. Assist clients with SaaS configuration, API integrations, and system setup. Collaborate with product and engineering teams to resolve software bugs and system outages. Create and maintain technical documentation and troubleshooting guides. Ensure timely resolution of tickets, maintaining SLAs and documenting solutions. Stay updated on product features, cloud technologies, and industry trends. Required Qualifications Bachelor's/ Master’s degree in Management and IT Field (e.g., BBA/ MBA/ BCA/ MCA/ Computer Science/ IT) Proven experience in technical support, ideally in a SaaS or IT environment. Strong understanding of cloud technologies, SaaS, APIs, and Proficiency in using support ticketing systems Excellent problem-solving skills and the ability to communicate technical concepts clearly. Basic Knowledge of MS Office: Word, Excel, PowerPoint Salary Package : up to 3 LPA Other Benefits: Permanent Work from Home Leave Encashment Languages Known : English, Hindi Show more Show less

Job Description Company Description KOOPS Technologies LLP specializes in developing business software products including Sales Force Automation software, Distributor Management System, CRM, and Cloud ERP with Tally and ZOHO Integration. The company focuses on providing innovative solutions to streamline business processes and enhance productivity. Role : Business Development Executive Industry Type : IT Services & consulting Department : Sales & Business Development Employment Type : Full Time, Permanent Education : Any Graduate Job Description Contacting new leads on call/email/ WhatsApp etc. Understanding customer requirements and Explaining Software to them. Executing online software demo. Converting leads to customers with required negotiation. Achieve monthly Sales Target Required Candidate profile Strong Communication skill in English & Hindi. Very good at building relationship with corporate clients. Required Technical Knowledge and Experience in SAAS based Software. Perks and benefits Leave Encashment Incentives Salary Package : 250000 to 400000 Per Annum Show more Show less

Job Description We are looking for a proactive and experienced Business Development Executive to lead and drive our on-site sales efforts. The ideal candidate will be responsible for generating new business opportunities, managing client relationships, guiding the sales team, and helping the organization grow revenue through strategic sales planning and execution. Key Responsibilities Develop and execute on-site sales strategies to achieve company targets. Identify and convert high-potential leads through meetings, presentations, and follow-ups. Build and nurture strong relationships with new and existing clients. Supervise and mentor the on-site sales team, ensuring team performance and growth. Analyze market trends and competitor activity to identify business opportunities. Manage the entire sales lifecycle from lead generation to closing deals. Coordinate with internal teams for successful project delivery. Conduct product demos and negotiate terms effectively. Maintain and report on sales metrics and forecasts to the leadership team. Qualifications Minimum 2+ years of experience in sales, preferably in IT/software solutions. Strong leadership, communication, and interpersonal skills. Proven ability to drive the sales process from plan to close. Expertise in CRM tools and reporting systems. Ability to work full-time on-site with a dynamic team. Benefits Incentives Leave Encashment

Company Description KOOPS Technologies LLP specializes in developing business software products including Sales Force Automation software, Distributor Management System, CRM, and Cloud ERP with Tally and ZOHO Integration. The company focuses on providing innovative solutions to streamline business processes and enhance productivity. Role : Business Development Associate Industry Type : IT Services & consulting Department : Sales & Business Development Employment Type : Full Time, Permanent Education : Any Graduate Job Description Contacting new leads on call/email/ WhatsApp etc. Understanding customer requirements and Explaining Software to them. Executing online software demo. Converting leads to customers with required negotiation. Achieve monthly Sales Target Required Candidate profile Strong Communication skill in English & Hindi. Very good at building relationship with corporate clients. Required Technical Knowledge and Experience in SAAS based Software. Perks and benefits Leave Encashment Incentives Salary Package : 250000 to 400000 Per Annum

Company Description KOOPS Technologies LLP specializes in developing business software products including Sales Force Automation software, Distributor Management System, CRM, and Cloud ERP with Tally and ZOHO Integration. The company focuses on providing innovative solutions to streamline business processes and enhance productivity. Role : Business Development Executive Industry Type: IT Services & consulting Department : Sales & Business Development Employment Type : Full Time, Permanent Education : Any Graduate Job Description Contacting new leads on call/email/ WhatsApp etc. Understanding customer requirements and Explaining Software to them. Executing online software demo. Converting leads to customers with required negotiation. Achieve monthly Sales Target Required Candidate profile Strong Communication skill in English & Hindi. Very good at building relationship with corporate clients. Required Technical Knowledge and Experience in SAAS based Software. Perks and benefits Leave Encashment Incentives Salary Package: 250000 to 400000 Per Annum