Technical Support Advisor

Job Description

Technical support advisor (GPS Tracking & Fleet Management)

Position: Technical support advisor

Industry: GPS Tracking & Fleet Management

Location: Ahmedabad , Makrba,Prahlad nagar

Experience: 2 to 4 Years

Employment Type: Full-time

Job Overview:

We are looking for a Customer Technical Advisor to provide expert guidance and support to clients using our GPS tracking and fleet management solutions. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to assist customers with troubleshooting, installations, and system configurations.

Key Responsibilities:

• Provide technical support and guidance to customers on GPS tracking systems, software, and related services.
• Troubleshoot hardware and software issues related to GPS devices, fleet management platforms, and mobile applications.
• Assist customers in device installation, configuration, and calibration.
• Conduct remote diagnostics and guide users through problem resolution.
• Educate customers on best practices for using GPS tracking solutions effectively.
• Coordinate with the technical team for escalations and complex troubleshooting.
• Maintain customer records, issue logs, and resolutions in CRM or support systems.
• Provide product training and demonstrations for clients and internal teams.
• Collaborate with sales, support, and operations teams to ensure customer satisfaction.

Required Skills & Qualifications:

• Technical background in GPS tracking, IoT, telematics, or a related field.
• Experience in customer support, troubleshooting, and technical advisory roles.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Knowledge of GPS devices, fleet tracking software, and mobile applications.
• Ability to work independently and manage multiple client issues effectively.
• Basic understanding of networking, SIM configurations, and software installations.
• Proficiency in MS Office, CRM tools, and ticketing systems.

Preferred Qualifications:

• Previous experience in GPS tracking, fleet management, or telematics industry.
• Knowledge of vehicle diagnostics, CAN bus, and IoT integrations.
• Familiarity with mapping tools like Google Maps, GIS, or routing software.

Benefits:

• Competitive salary and performance-based incentives.
• Training and development programs.
• Opportunity to work with a leading GPS tracking solutions provider.

If you are passionate about technology and customer service, we invite you to apply for this exciting role.

To Apply: Send your updated resume to careers@adititracking.comor Contact 7400432096

Role: Technical Support - Voice / Blended

Industry Type: Automobile

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred key skills

Technical SupportTechnical Voice ProcessHardware SupportIT SupportSoftware Support

Technical HelpdeskField SupportGps Tracking