Technical Support Advisor

As a Technical Support Advisor specializing in GPS Tracking & Fleet Management, your role involves providing expert guidance and support to clients utilizing GPS tracking and fleet management solutions. You will leverage your technical background, problem-solving skills, and customer assistance capabilities to troubleshoot issues, facilitate installations, and configure systems effectively. Key Responsibilities: - Provide technical support and guidance on GPS tracking systems, software, and related services. - Troubleshoot hardware and software issues concerning GPS devices, fleet management platforms, and mobile applications. - Assist customers with device installation, configuration, and calibration. - Conduct remote diagnostics and assist users in resolving problems. - Educate customers on optimal practices for utilizing GPS tracking solutions efficiently. - Collaborate with the technical team for escalations and complex troubleshooting. - Maintain customer records, issue logs, and resolutions in CRM or support systems. - Deliver product training and demonstrations for clients and internal teams. - Ensure customer satisfaction by liaising with sales, support, and operations teams. Required Skills & Qualifications: - Technical background in GPS tracking, IoT, telematics, or related fields. - Experience in customer support, troubleshooting, and technical advisory roles. - Strong problem-solving and analytical capabilities. - Excellent communication and interpersonal skills. - Proficiency in GPS devices, fleet tracking software, and mobile applications. - Ability to work independently and manage multiple client issues efficiently. - Basic knowledge of networking, SIM configurations, and software installations. - Familiarity with MS Office, CRM tools, and ticketing systems. Preferred Qualifications: - Previous experience in GPS tracking, fleet management, or telematics industry. - Knowledge of vehicle diagnostics, CAN bus, and IoT integrations. - Familiarity with mapping tools like Google Maps, GIS, or routing software. If you are passionate about technology and customer service, this role offers a competitive salary, performance-based incentives, training programs, and the opportunity to collaborate with a leading GPS tracking solutions provider. Apply now by sending your updated resume to careers@adititracking.com or contacting 7400432096.,