Technical Support Advisor

Role & Responsibilities:

• Provide technical support and expert guidance to customers on GPS tracking systems, fleet management software, and related services.
• Troubleshoot hardware and software issues related to GPS devices, mobile applications, and fleet management platforms.
• Assist clients with device installation, configuration, and calibration.
• Conduct remote diagnostics and guide customers through problem resolution processes.
• Educate customers on best practices for optimal use of GPS tracking solutions.
• Coordinate with technical teams for escalations and complex troubleshooting tasks.
• Maintain customer records, issue logs, and resolution documentation in CRM or support systems.
• Provide product training and demonstrations for clients and internal teams.
• Collaborate with sales, support, and operations teams to ensure high customer satisfaction.

Required Skills & Qualifications:

• Technical knowledge in GPS tracking, IoT, telematics, or related fields.
• Experience in customer support, troubleshooting, and technical advisory roles.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Familiarity with GPS devices, fleet tracking software, and mobile applications.
• Ability to manage multiple client issues independently.
• Basic understanding of networking, SIM configurations, and software installations.
• Proficiency in MS Office, CRM tools, and ticketing systems.