Technical Support Advisor

Technical support advisor (GPS Tracking & Fleet Management)

Position: Technical support advisor

Industry:

Job Overview:

Customer Technical Advisor

Key Responsibilities:

• Provide

  technical support

   and guidance to customers on GPS tracking systems, software, and related services.
• Troubleshoot

  hardware and software issues

   related to GPS devices, fleet management platforms, and mobile applications.
• Assist customers in

  device installation, configuration, and calibration

  .
• Conduct

  remote diagnostics

   and guide users through problem resolution.
• Educate customers on

  best practices

   for using GPS tracking solutions effectively.
• Coordinate with the

  technical team

   for escalations and complex troubleshooting.
• Maintain

  customer records, issue logs, and resolutions

   in CRM or support systems.
• Provide

  product training

   and demonstrations for clients and internal teams.
• Collaborate with sales, support, and operations teams to ensure customer satisfaction.

Required Skills & Qualifications:

• Technical background

   in GPS tracking, IoT, telematics, or a related field.
• Experience in

  customer support, troubleshooting, and technical advisory

   roles.
• Strong

  problem-solving and analytical

   skills.
• Excellent

  communication and interpersonal

   abilities.
• Knowledge of

  GPS devices, fleet tracking software, and mobile applications

  .
• Ability to work independently and manage multiple client issues effectively.
• Basic understanding of

  networking, SIM configurations, and software installations

  .
• Proficiency in

  MS Office, CRM tools, and ticketing systems

  .

Preferred Qualifications:

• Previous experience in

  GPS tracking, fleet management, or telematics industry

  .
• Knowledge of

  vehicle diagnostics, CAN bus, and IoT integrations

  .
• Familiarity with

  mapping tools like Google Maps, GIS, or routing software

  .

Benefits:

• Competitive salary and performance-based incentives.
• Training and development programs.
• Opportunity to work with a leading GPS tracking solutions provider.

If you are passionate about technology and customer service, we invite you to apply for this exciting role.

To Apply: