Technical Sales Account Manager

We are seeking a dynamic Technical Account Manager (TAM) to join our growing team.

As a TAM, you’ll act as the primary technical point of contact for key clients — ensuring smooth onboarding, successful implementation, and long-term satisfaction with our services. You'll collaborate closely with product, engineering, and client success teams to deliver exceptional post-sales support and maintain high client retention.

Key Responsibilities:

● Serve as the trusted advisor and primary technical contact for a portfolio of enterprise and high-growth clients

● Understand client business goals and technical environments to drive value through our solutions

● Lead onboarding, solution implementation, and product adoption efforts

● Proactively monitor accounts to ensure client satisfaction, renewals, and growth

● Coordinate with internal teams (engineering, product, and support) to resolve client issues and escalate bugs or feature requests

● Deliver regular reports and insights to clients on usage, performance, and optimization opportunities

● Conduct periodic business reviews (QBRs) and share roadmaps aligned with client objectives

● Translate technical concepts into business-friendly language for client stakeholders

Qualifications:

● 3–6 years of experience in a client-facing technical role (TAM, Solutions Engineer, Pre-sales, or Post-sales)

● Strong technical background — familiarity with APIs, cloud platforms, integration tools, and software development workflows

● Excellent communication and stakeholder management skills

● Strong analytical mindset with problem-solving abilities

● Proven ability to handle multiple clients/projects and deliver high-quality outcomes

Nice to Have:

● Exposure to DevOps tools, data platforms, or backend systems

● Familiarity with Jira, Confluence, Postman, SQL, and Git

● Experience working with international clients or cross-functional teams