Technical Sales Account Manager

Job Description

We are seeking a dynamic Technical Account Manager (TAM) to join our growing team. As a TAM, you’ll act as the primary technical point of contact for key clients — ensuring smooth onboarding, successful implementation, and long-term satisfaction with our services. You'll collaborate closely with product, engineering, and client success teams to deliver exceptional post-sales support and maintain high client retention. Key Responsibilities: ● Serve as the trusted advisor and primary technical contact for a portfolio of enterprise and high-growth clients ● Understand client business goals and technical environments to drive value through our solutions ● Lead onboarding, solution implementation, and product adoption efforts ● Proactively monitor accounts to ensure client satisfaction, renewals, and growth ● Coordinate with internal teams (engineering, product, and support) to resolve client issues and escalate bugs or feature requests ● Deliver regular reports and insights to clients on usage, performance, and optimization opportunities ● Conduct periodic business reviews (QBRs) and share roadmaps aligned with client objectives ● Translate technical concepts into business-friendly language for client stakeholders Qualifications: ● 3–6 years of experience in a client-facing technical role (TAM, Solutions Engineer, Pre-sales, or Post-sales) ● Strong technical background — familiarity with APIs, cloud platforms, integration tools, and software development workflows ● Excellent communication and stakeholder management skills ● Strong analytical mindset with problem-solving abilities ● Proven ability to handle multiple clients/projects and deliver high-quality outcomes Nice to Have: ● Exposure to DevOps tools, data platforms, or backend systems ● Familiarity with Jira, Confluence, Postman, SQL, and Git ● Experience working with international clients or cross-functional teams