Technical Manager Technical Manager

Zensar

10 - 11 years

35 - 40 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Computer science Interpersonal skills Staff development Conflict resolution Focus Succession planning Troubleshooting Continuous improvement Stakeholder management Information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Overall leadership of the support function and support POC for delivery lead,
Leadership and management of support managers,
committed to their growth and development,
Strategic vision and identifying opportunities for improvement
Proficient in Estimations and Estimation process.
Both:
Strong leadership skills,
Ability to guide, motivate and represent teams,
Ensure best outcomes delivered for their teams,
SLAs met and high customer satisfaction scores,
Engagement in Major Incident process as leads for the application,
Maintain skills matrix and periodic assessment for skills gaps within the team,
Maintain high level view on succession planning to account for attrition and staff development,
stakeholder management experience
Data driven and ability to communicate priorities and improvements through metrics
Focus on continuous improvement
Conflict resolution skills
Keen interest in keeping abreast with industry trends
Ensure team compliance with company policies

Qualifications:

Bachelor s degree in computer science, Information Technology, or a related field.
10-11 Years of Experience
Proven troubleshooting skills with a focus on analysis and resolution of complex issues.
Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team.

Mandatory:

3 Days working from Client Office, Bangalore

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