1. Prior Experience/skillsets required: a. Hands-on experience in recruitment and talent acquisition in US healthcare industry is preferred. b. Track record of managing full-cycle recruitment in fast-paced settings. c. Scribes or medical coders with excellent typing and communication skills with or without prior recruitment skills but passionate to work in recruitment are welcome to apply. d. Strong command of recruitment tools (LinkedIn, Naukri, Indeed, etc.) e. Preference for candidates with experience hiring medical scribes, coders, and virtual assistants. f. Excellent oral and written communication is a must. g. Typing speed of at least 60 WPM is a must. h. Proficiency in MS Word and Excel. 2. Tasks and Responsibilities: a. Responsible for closing all the vacancies raised across scribing, coding, billing, and software departments. b. Responsible for drafting detailed job description documents and standard operating procedures (SOPs) for recruitment of various roles within the organization. c. Capability to generate leads to attract qualified candidates through various job portals and social media handles. d. Manage applicant responses and ensure timely communication through various job platforms. e. Screen and update candidate resumes in the company’s HR portal. f. Conduct initial screening interviews and collect documents such as updated resumes, salary slips, and experience letters before scheduling the final round with the SME(s). g. Stay updated on company policies and structure to communicate relevant details to prospective candidates. h. Belief and confidence in closing vacancies within the shortest turnaround time (about 3-4 weeks’ time from the date of vacancy approval). I. Review the company website regularly and provide feedback to ensure content remains accurate and relevant. j. Prepare and maintain department-specific Frequently Asked Questions (FAQs) section on the company’s website. 3. Reporting Hierarchy: Senior Talent Acquisition Manager. 4. Career Path - Talent Acquisition Specialist >>Senior Talent Acquisition Specialist >>Talent Acquisition Manager>>Senior Talent Acquisition Manager. 5. Additional Perks: a. Medical insurance coverage for self, spouse, and a maximum of 2 children under age 25. b. Accident insurance worth 5 x annual CTC of the employee. c. Attractive performance-based incentives. 6. How to apply: Apply through “careers” page of our website https://www.scribeemr.in/ NOTES: a. Please visit the following website to know more about us https://www.scribeemr.in/ b. If you still have any questions, please write to tas@scribeemr.in

ScribeEMR Systems is a leading healthcare support services company specializing in remote live medical scribing, AI-based medical scribing, medical coding, medical billing, and Virtual Medical Office Solutions (VMOS). With a strong presence across India through our offices in Bengaluru, Coimbatore, Hyderabad, and Mohali, we cater to a wide range of healthcare providers in the United States. Key Skills: Onsite client management Strong technical knowledge (L1 & L2) Excellent verbal and written communication skills International call center/customer service experience (preferred) Effective listening and problem-solving skills Ability to work under pressure and handle escalations Flexible working night shifts Team coordination and leadership abilities Technical & Client Support: Respond to customer inquiries via phone, email, and chat Research and provide accurate technical information using available resources Troubleshoot and resolve client complaints and technical issues Escalate unresolved problems to higher support tiers when necessary Route calls to appropriate internal resources Generate and maintain call logs and reports Coordinate with US-based clients for technical resolutions Ensure timely follow-up and closure of customer queries NOTES: Please visit the following website to know more about us https://www.scribeemr.in/ If you still have any questions, please write to IT.vacancies@scribeemr.in

1. Work timings: 6 PM thru 3 AM IST 2. Work location: Initially office-based, with the possibility to switch to a hybrid or work-from-home setup upon meeting defined performance milestones. 3. Prior experience/skillsets required: a. A minimum of 3 years of experience in remote US sales/presales is a MUST. Anyone with less than 3 years of experience need not apply. b. Prior experience of conversing orally at work with US citizens; comfortable understanding of the US accent. Knowledge and comfort with US colloquialisms. c. Prior experience in the US healthcare industry is preferable, but not a must d. Willing to work in a permanent Indian night shift. e. Clear neutral accent. f. Own transportation is a must during office-based working. g. Will need to arrange all acceptable infrastructure like computer, internet, power back-up, etc., once approved to work from home. 4. Roles and responsibilities: a. Work closely with the assigned manager to schedule demos for potential clients across the assigned state for our remote/offshore/onshore medical scribing, our indigenously developed AI scribing product, medical billing, medical coding, and virtual medical office solutions. b. Follow up with potential leads provided by the sales support team to confirm interest, availability, and readiness for a demo. c. Coordinate demo schedules with assigned stakeholders to ensure smooth delivery. d. Send timely calendar invites and reminders to clients and internal team members ahead of scheduled demos. e. Identify and qualify new leads using online platforms such as LinkedIn, sales force, ZoomInfo, indeed, Google Jobs, and relevant forums or directories. f. Conduct targeted outreach via email, phone, or LinkedIn to schedule introductory calls or demos. g. Maintain and update CRM systems (e.g., HubSpot, Salesforce) with accurate records of all outreach, lead status, and communication history. h. Monitor job boards, hospitals/clinics hiring trends, and news related to healthcare providers on ZoomInfo and Indeed - that may indicate a need for medical scribing or coding services. I. Track feedback from demos and report to the team for improvements or follow-up action. j. Provide weekly reports on outreach activity, scheduled demos, demo attendance, and lead conversion. k. Monitor KPIs such as demo-to-deal conversion rate, lead response time, and outreach effectiveness. l. Be adaptable and work on a project-to-project basis, as goals and priorities may shift over time. 5. Reporting hierarchy (reporting to designation): Vice President, Scribing Operations 6. Compensation offered: a. Base salary + performance-based incentives b. Rs. 1500 for every demo scheduled with our US sales team. c. Rs. 10,000 for every closed lead (Paid after 3 months of bill payment by the client). d. Complimentary canteen facilities while working from office. e. Complimentary group medical insurance coverage of Rs. 3 lakhs per annum for self, spouse, and 2 kids under 25 years of age. f. Complimentary accident insurance for self, worth 5 years of annual CTC. 7. How to apply: Apply on the following link https://www.scribeemr.in/careers/ NOTES: To know more about us, please refer to our website https://www.scribeemr.in/ If you still have any doubt, please write to sales.support@scribeemr.com

ScribeEMR Systems is a leading healthcare support services company specializing in remote live medical scribing, AI-based medical scribing, medical coding, medical billing, and Virtual Medical Office Solutions (VMOS). With a strong presence across India through our offices in Bengaluru, Coimbatore, Hyderabad, and Mohali, we cater to a wide range of healthcare providers in the United States. Job Description: This role will be part of the Scribe EMR, a healthcare division of Focus group company, into medical coding and scribing. We are building AI powered, innovative, state of the art - web and mobile applications to alleviate the administrative burden of EMR data entry; increase provider satisfaction, productivity, and efficiency; and help improve patient quality of care and life. The ScribeEMR solution will weave technology and live scribes together for a comprehensive solution that will simplify and automate today’s clinical practices. In this role, you will apply your analytical and critical thinking mind to analyze business requirements, perform system design, development, unit testing and deployment of web applications. We are looking for enthusiastic, creative, analytical, and technically skilled full stack developers who can roll up their sleeves and deliver high-quality solutions in the above-mentioned technologies. You will be responsible for bringing great user experience and design to life. You will be expected to create reusable, extensible, flexible, dependable, high-performing applications that will run and scale across the web and mobile apps in future How to Apply: Apply through “careers” page of our website https://www.scribeemr.in/careers NOTES: Please visit the following website to know more about us https://www.scribeemr.in/ If you still have any questions, please write to vacancies@scribeemr.com For any queries, please feel free to contact HR, Roopa B, at roopa.b@scribeemr.in

ScribeEMR Systems is a leading healthcare support services company specializing in remote live medical scribing, AI-based medical scribing, medical coding, medical billing, and Virtual Medical Office Solutions (VMOS). With a strong presence across India through our offices in Bengaluru, Coimbatore, Hyderabad, and Mohali, we cater to a wide range of healthcare providers in the United States. Our mission is to streamline clinical workflows, enhance documentation accuracy, and improve revenue cycle efficiency for healthcare organizations. At the forefront of innovation and service excellence, ScribeEMR Systems empowers medical professionals to focus on patient care while we take care of the rest. We are ranked #1 by KLAS for 2024 and 2025 for best in scribing services. Job Description : We offer SaaS-based telemedicine platform using a confluence of the emerging technologies like Cloud, Big data, Analytics (AI/ML/NLP) and Mobile Apps. The platform will have AI-powered, innovative, state of the art, web, and mobile applications to alleviate the administrative burden of EMR data entry; increase provider satisfaction, productivity, and efficiency; and help improve patient quality of care and life. The ScribeEMR solution will weave technology and live scribes together for comprehensive solution that will simplify and automate today’s clinical practices. In this role, you will apply your analytical and critical thinking mind to analyze business requirements, perform system design, development, unit testing and deployment of web and/or mobile based applications. The development will be based on .NET, native mobile apps and frameworks, web services, latest JavaScript frameworks, cloud technologies and machine learning as backend and HTML, CSS/SCSS, ReactJS as front-end. We are looking for passionate, enthusiastic, creative, analytical, and technically skilled managers who can roll up their sleeves and deliver high-quality solutions in the abovementioned technologies. You will be responsible for bringing great user experience and design to life. You will be expected to create reusable, extensible, flexible, reliable, high-performing web and mobile applications that will run on SaaS platform. Please visit our website for a detailed job description document. How to Apply : Apply through “careers” page of our website https://www.scribeemr.in/careers NOTES : Please visit the following website to know more about us https://www.scribeemr.in/ If you still have any questions, please write to vacancies@scribeemr.com

1. Work timings: US day shift, i.e., Indian night shift, and shift time depends on the client’s time zone in the US. 2. Employment Type - Office-based. Note: An employee may request the option to work from home once they are fully trained and have received approval from the client (not all clients approve work from home, though) regarding the quality of their work. However, it is ultimately the company and client's decision whether to allow an employee to work from home. 3. Prior experience/skillsets required: a. Any graduate who possesses at least 6 months of experience in an international call center, specifically in US-based voice processes. b. A science background is a plus. c. Prior experience in dealing with US healthcare clients. d. Customer-oriented attitude with professionalism. e. Strong multitasking, time management, and target-achieving skills. f. Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills. g. Ability to resolve conflict and diffuse tension. h. Competency in necessary computer skills, including Microsoft Word, PowerPoint, Internet, and Excel. i. Good knowledge of CRM practices and systems. j. Capability to work independently and in collaboration with others to complete work and meet deadlines with general supervision. k. Familiarity with medical coding is a plus. l.. Flexible to work in any shift. 4. Roles and responsibilities: a. Handle large volume of inbound/outbound calls, voicemails/chats from patients, healthcare providers, and other stakeholders, providing courteous and efficient service. b. Initiating outbound calls to patients for appointment reminders, follow-up consultations, and other healthcare-related purposes. c. Conducting outbound calls to coordinate care, gather information, or provide support as necessary. d. Assisting with administrative duties related to the process. e. Verify patient demographics, insurance information, and medical history accurately to ensure data integrity. f. Identifying customers’ needs, clarify information, research every issue and providing solutions. g. Assess patient needs and concerns, escalating complex issues to appropriate healthcare professionals for resolution. h. Follow up with patients to ensure satisfaction with services provided and address any additional concerns or questions. i. Document all interactions and transactions accurately in the electronic health record (EHR) system. j. Adhere to HIPAA regulations and maintain patient confidentiality at all times. k. Collaborate with other members of the healthcare team to facilitate coordination of care and enhance the patient’s experience. l. Participate in ongoing training and professional development activities to stay updated on industry trends and best practices. m. Adhere to customer service scripts and protocols provided by the client. n. Striving to achieve first call resolution and maintain the quality of service provided. o. Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues. p. Build sustainable relationships and engage customers/callers by taking the extra mile. q. Responds to messages/tasks sent by the doctor/staff. r. Meet personal/team qualitative and quantitative targets. 5. Career growth: Contact Center Support Agent Senior Contact Center Support Agent Contact Center Support Executive Quality Auditor, Contact Center Quality Coach, Contact Center Contact Center Manager 6. Additional Perks: a. Performance and attendance-based incentives up to Rs. 12000 based on the process and complexity of the process. b. Medical insurance of 3 lakhs per annum. Coverage is for self, spouse, and 2 children under 25 years of age. This component cannot be reimbursed. c. Group Personal Accident Policy coverage for the employee with payment of 5 years’ CTC in case of death of the employee in an accident. d. Office-based employees shall be eligible for complimentary canteen facilities. The cost of this facility is NOT shown under CTC for office-based employees. 4 e. Cab facility:- • Every office-based employee is eligible for company transportation. • Rs. 2000 shall be reimbursed to male employees who opt for their own transportation when working from the office. • Female employees with their own car or female employees whose spouse is also working with us and has their own vehicle only can opt for their own transportation and will be eligible for Rs 2000 as transport reimbursement. • The cost of this facility is NOT shown under CTC for office-based employees. 7. How to apply: Please visit the https://www.scribeemr.in/careers page of our website to submit your resume. NOTES: If you still have any doubts, please write to vmos@scribeemr.in