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Lenovo
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Technical Implementation Manager

Technical Implementation Manager

Lenovo

10 - 14 years

0 Lacs

karnataka

Posted:4 days ago| Platform: Shine logo

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Skills Required

project management agile scrum stakeholder management communication presentation customer engagement microsoft project excel powerpoint analytical skills itil servicenow solutions servicenow development system integrations problemsolving servicenow itsmcsm modules

Work Mode

On-site

Job Type

Full Time

Job Description

As a Lead IT Project Manager at Lenovo, you will be responsible for overseeing the end-to-end implementation of ServiceNow solutions. Your key responsibilities will include project scoping, planning, execution, monitoring, and closure. You will be leading cross-functional teams across multiple time zones to ensure seamless coordination between IT, business, and external stakeholders. Collaboration with customer transition teams, sales solution architects, and technical architects will be crucial in translating customer deals into executable delivery roadmaps. You will own project governance setup, including defining project org structures, risk registers, communication plans, and stakeholder engagement strategies. Ensuring clarity on project goals, timelines, and budgets through detailed work breakdown structures and milestone schedules will be a key aspect of your role. You will act as the primary point of contact for project stakeholders, providing clear communication on solution design, deployment progress, and escalations. Your responsibilities will also include conducting regular status meetings and executive steering committee reviews to report on progress, issues, and risk mitigation plans. Managing change requests, prioritization, and timelines in a dynamic environment will be essential to project success. To excel in this role, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 10+ years of experience in IT Project/Program Management, specifically in global ServiceNow implementations. Strong skills in stakeholder management, communication, presentation, and customer engagement are required. Hands-on experience with project management tools such as Microsoft Project, Excel, PowerPoint, and collaboration tools like Teams and Outlook will be beneficial. Preferred qualifications include PMP or PRINCE2 certification, ServiceNow CSA certification, experience with enterprise SaaS platforms like Dynamics 365 and Coupa, familiarity with ITIL and ServiceNow ITSM/CSM modules, and experience working with regional customer teams in EMEA and managing cross-cultural teams. If you are looking to join a dynamic and innovative team at Lenovo, apply now and be part of our commitment to building a more inclusive, trustworthy, and smarter future for everyone, everywhere.,

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Lenovo

IT Services and IT Consulting

Morrisville NC

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Technical Implementation Manager