Technical Implementation Manager

In this role as a Technical Implementation Manager II within Client Onboarding and Service, you will be joining the implementation team that enables merchants for Credit Card transaction processing with Chase technology. Your primary responsibility will be to consult with merchants and guide them through the implementation process to enable Credit Card transaction processing using Chase technology. This will involve advanced consulting, technical design discussions, and integration testing. Your focus will be on implementations with the Merchant Services Core and Integrator client-base, utilizing your advanced knowledge of the credit card processing industry. Key Responsibilities: - Act as the primary technical resource for the Merchant Services Core and Integrator client-base. - Advise clients on supported connectivity options, protocols, formats, and product functionality. - Complete integration testing requirements and manage the interactive process of results/fixes. - Direct successful conversions of products and services from a technical perspective. - Represent Technical Implementations on internal project teams for new product development. - Train and provide direction to employees on testing processes. - Lead advanced consultation discussions and recommend complex merchant products and solutions. Qualifications Required: - Minimum 4 years of connectivity knowledge (MPLS, VPN, Internet) and protocol knowledge (TCP/IP, S-FTP, HTTPS). - Experience diagnosing highly complex issues in applications, data messages, and network connectivity. - Level 3 Acquirer/Host Level end-to-end certification experience. - EMV Card Brand certification experience using tools like Brand Test Tool or ICC. - Bachelor's degree in Computer Science or related field. - Highly motivated with the drive to learn new skills and collaborate with technical and non-technical partners. Your role will be crucial in ensuring the successful implementation of credit card transaction processing for merchants using Chase technology. Your expertise in connectivity knowledge, protocol knowledge, and certification experience will be invaluable in guiding clients through the implementation process effectively. Your professional demeanor, polished communication skills, and ability to diagnose complex issues will be essential for customer interactions and escalations.,