The Technical Implementation Manager will play a key role in translating operational challenges into smart, scalable technical solutions. This role involves understanding client workflows, designing automation-driven systems, and overseeing implementation from start to finish — ensuring smooth operations and measurable outcomes.

Key Responsibilities

Analyze and document existing client workflows to identify bottlenecks and inefficiencies.

Design and implement tailored solutions using platforms such as:

Monday.com for project tracking, CRM, and workflow automation
Shopify for e-commerce operations, order management, and inventory sync
Automation tools like Make (Integromat), Zapier, and n8n to connect apps and automate repetitive processes

Build and maintain API-based integrations, for example:

Syncing Monday.com boards with Shopify product or order data
Automating data transfer between CRMs, accounting tools (e.g., Xero or QuickBooks), and Google Sheets
Triggering alerts or workflows based on external events (e.g., service due dates, form submissions, or lead updates)

Manage technical implementation projects from planning through delivery.
Provide technical support and documentation to ensure user adoption and system reliability.
Continuously monitor performance, troubleshoot integration issues, and optimize processes based on metrics and user feedback.

This role blends technical expertise, project management, and creative problem-solving — ideal for someone who enjoys building end-to-end operational systems that make businesses more efficient and connected.

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Technical Implementation Manager