Technical Implementation Manager

We are looking for a seasoned Technical Implementation Manager with strong leadership skills and a proven track record of successfully delivering complex ServiceNow implementation projects across global regions. The ideal candidate will combine technical know-how with project management expertise to drive delivery excellence for our global customers.

Key Responsibilities:

* Lead end-to-end implementation of ServiceNow solutions, covering project scoping, planning, execution, monitoring, and closure.

* Manage cross-functional teams across multiple time zones, ensuring seamless coordination between IT, business, and external stakeholders.

* Collaborate with customer transition teams, sales solution architects, and technical architects to translate customer deals into executable delivery roadmaps.

* Own project governance setup including RACI, project org structures, risk registers, communication plans, and stakeholder engagement.

* Ensure clarity on project goals, timelines, and budgets through detailed work breakdown structures and milestone schedules.

* Act as the primary point of contact for project stakeholders, providing clear communication on solution design, deployment progress, and escalations.

* Conduct regular status meetings and executive steering committee reviews to report on progress, issues, and risk mitigation plans.

* Manage change requests, prioritization, and timelines in a dynamic environment.

* Support project compliance with IT governance, quality standards, and change management protocols.

* Leverage project management tools (e.g., Microsoft Project, Planner, JIRA) and maintain documentation and dashboards.

* Maintain working knowledge of ServiceNow platform, including configuration, development, and integration best practices.

* Provide delivery leadership for integrations involving third-party systems like Coupa, Dynamics 365, or other SaaS platforms.

Required Qualifications:

* Bachelor's degree in Computer Science, Information Technology, or a related field.

* Minimum 10+ years of experience in IT Project/Program Management, including global ServiceNow implementations.

* Proven experience in managing large, cross-functional project teams and multi-client engagements.

* Strong understanding of Agile, Scrum, and hybrid delivery models.

* Excellent skills in stakeholder management, communication, presentation, and customer engagement.

* Hands-on experience with Microsoft Project, Excel, PowerPoint, and collaboration tools (e.g., Teams, Outlook).

* Working knowledge of ServiceNow development/configuration and system integrations.

* Strong problem-solving and analytical skills with a delivery-focused mindset.

* Ability to work independently while managing multiple concurrent projects.

Preferred Qualifications:

* PMP or PRINCE2 certification

* ServiceNow CSA certification

* Experience with Dynamics 365, Coupa, or similar enterprise SaaS platforms

* Familiarity with ITIL and ServiceNow ITSM/CSM modules

* Experience working with regional customer teams in EMEA and managing cross-cultural teams