Resources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury, and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Overview

Experience/Qualifications

Bachelor’s degree in Computer Science, Information Systems or Engineering
Minimum 1.5+ years experience of troubleshooting Windows and MAC OS Knowledge
Should have exposure to basic network troubleshooting, VPN, Remote Support
Coordination with IT vendor for warranty support and call logging Skills (including technology)
Hands on Experience on Handling Windows File Server, Backup, Restoration Attributes/behaviours
Demonstrated service excellence
Ability to work in remote environment
Strong Written and Oral communication
Energetic and driven personality

The key accountabilities for this role are ·

Should have Excellent Experience in MS Office/Outlook, Email Configuration, Backup
Experience in Android & I-OS mobile OS, Mail & Apps troubleshooting
Experience in Ticket process and SLA - Incidents / service requests, Escalation Matrix
Experience of handling Asset/inventory record process, movements etc. · Knowledge of Patch management, Antivirus Troubleshooting
Troubleshooting and installation of Network MFD Printers
Awareness of Information security policy and adherence

More Jobs at Publicis Groupe

Brand Services Associate

Gurugram, Haryana, India

2 - 5 yrs

Salary: Not disclosed

Analyst/AM - Paid Search

Gurgaon, Haryana, India

2 - 5 yrs

Salary: Not disclosed

Executive Assistant

Mumbai, Maharashtra, India

1 - 2 yrs

Salary: Not disclosed

Brand Services Associate

Gurugram, Haryana, India

Experience: Not specified

Salary: Not disclosed

Group Creative Director

Gurugram, Haryana, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Publicis Groupe

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Technical & end-user IT support