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Epsilon Data Management
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Technical & end-user IT support

Technical & end-user IT support

Epsilon Data Management

5 - 10 years

7 - 12 Lacs

Gurugram

Posted:Just now| Platform:

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Skills Required

Procurement Patch management Computer science VPN Information security Healthcare Antivirus Risk management MS Office Android

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience/Qualifications Bachelor s degree in Computer Science, Information Systems or Engineering Minimum 1.5+ years experience of troubleshooting Windows and MAC OS Knowledge Should have exposure to basic network troubleshooting, VPN, Remote Support Coordination with IT vendor for warranty support and call logging Skills (including technology) Hands on Experience on Handling Windows File Server, Backup, Restoration Attributes/behaviours Demonstrated service excellence Ability to work in remote environment Strong Written and Oral communication Energetic and driven personality The key accountabilities for this role are Should have Excellent Experience in MS Office/Outlook, Email Configuration, Backup Experience in Android & I-OS mobile OS, Mail & Apps troubleshooting Experience in Ticket process and SLA - Incidents / service requests, Escalation Matrix Experience of handling Asset/inventory record process, movements etc. Knowledge of Patch management, Antivirus Troubleshooting Troubleshooting and installation of Network MFD Printers Awareness of Information security policy and adherence

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Technical & end-user IT support