Technical Consultant

Job Description

Role Overview You will lead strategy, design and delivery of AI-enabled digital-transformation programmes. The remit spans process discovery and mapping, Zoho solution architecture, generative-AI prototyping, governance and project leadershipacting as the bridge between senior client stakeholders and internal development, data-science and change-management teams. Key Responsibilities - Assisting Presales Team Collaborate with the sales team and product team to understand the requirements of potential customers and create live Demos as per prospects' business requirements. - Strategy & Advisory Define AI and digital-transformation roadmaps aligned to business objectives and regulatory guidelines. Identify and prioritise use-cases for predictive analytics, generative-AI assistants, autonomous workflows process optimization, and efficiency gains using Zoho applications. - Process & Solution Design Facilitate workshops to capture as-is processes and design to-be” states in BPMN / Zoho Blueprint. Translate requirements into data pipelines, ML feature sets and prompt libraries for developer hand-off. - AI Development & Governance Oversee model build, validation and MLOps for predictive, NLP and Gen-AI use-cases. Implement responsible-AI controls covering fairness, privacy, security and regulatory compliance. - Configuration & Testing Configure, customize and optimize Zoho applications, such as Zoho CRM, Zoho Desk, Zoho People, Zoho Projects, etc. Work closely with development teams to design and develop customizations and integrations within the Zoho ecosystem. Conduct functional testing, including creating test cases, executing tests, and documenting results. - Project Governance & Stakeholder Leadership Mentor Zoho developers and data-science teams, promoting continuous learning and innovation. Provide training and support to end-users on Zoho applications, ensuring effective adoption and utilization. Own budgets, sprint plans and resource allocations; report progress to CXO-level sponsors. - Security & Risk Conduct AI threat modelling and recommend secure-by-design model pipelines across cloud platforms. Preferred Skills - Core Requirements 5+ years technology consulting in BFSI with live AI/ML deployments Proven Zoho Creator/CRM builds and production ML solutions (TensorFlow, PyTorch, LangChain) Python, SQL and cloud AI services (AWS SageMaker, Azure OpenAI, Google Vertex) BPMN 2.0 or UML modelling; strong stakeholder-workshop skills - Preferred Assets MBA (Finance/Systems) or M.Tech (AI) Experience with RPA or other low-code platforms (OutSystems, Mendix) Edge-AI / IoT analytics exposure in branch operations Familiarity with scaled-agile frameworks (SAFe, LeSS) - Soft-Skill Profile We value analytical rigour, consultative storytelling, adaptability, stakeholder influence and an ethical mindset—competencies recognised as success factors in top global consulting practices. What We Offer Signature BFSI + AI transformation projects with marquee clients Flat hierarchy, rapid promotion path and annual certification budget Competitive compensation, comprehensive health cover and an inclusive culture of innovation