Senior Business Analyst

Role & responsibilities

Presales:

• Collaborate with the sales team to understand the requirements of potential customers
• Conduct in-depth needs assessments to identify opportunities for Zoho solutions
• Liaise with the product team to create live Demos as per prospects' business requirements
• Conduct a Successful demo of the proposed solution.
• Identify potential risks associated with Zoho implementations and develop mitigation strategies.

Post Sales:

• Conduct detailed requirements-gathering sessions with the client and identify opportunities for

automation, process optimization, and efficiency gains using Zoho applications.

• Proactively address issues that may arise during the project, ensuring minimal impact on timelines

and deliverables.

• Collaborate with clients to create a roadmap for the phased implementation of Zoho applications.
• Analyze and document the business processes, workflows, and all other requirements to identify

areas for improvement.

• Create a detailed Functional Solution Document (FSD) and take sign-off from internal stakeholders

as well as the client.

• Configure, customize and optimize Zoho applications, such as Zoho CRM, Zoho Desk, Zoho

People, Zoho Projects, etc.

• Work closely with development teams to design and develop customizations and integrations within

the Zoho ecosystem.

• Conduct system testing, including creating test cases, executing tests, and documenting results.
• Monitor and maintain the integrity and quality of data within Zoho applications.
• Provide training and support to end-users on Zoho applications, ensuring effective adoption and

utilization.

• Stay updated with the latest Zoho features, functionalities, and best practices to drive continuous

improvement and innovation.

• Assist in the implementation of new Zoho applications and upgrades, including data migration and

system configurations.

Others:

• Work with the sales team to standardize service offerings
• Analyze internal processes to identify optimization opportunities
• Effectively manage relationships with key stakeholders, including clients, internal teams, and thirdparty

vendors.

• Regularly collect feedback from clients to measure satisfaction and identify areas for improvement.

Preferred candidate profile

• Analytical Problem-Solving & critical thinking capabilities
• Interpersonal and consultative skills
• Oral and written communication proficiency
• Must have SAAS Knowledge (Preferred Zoho)
• Ability to work independently and manage multiple tasks in a dynamic and fast-paced environment.
• Certification in Zoho applications (such as Zoho CRM Administrator Certification) is a plus.
• Proficiency in data analysis and reporting using Zoho Analytics or other BI tools.

Perks and benefits