Job
Description
Location Bangalore, Karnataka, 560100 Category Engineering / Information Technology Job Type Full time Job Id 1186282 No Technical Change Manager This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. What you'll do: The Technical Change Manager role has the responsibility to ensure requested changes and version releases of services and infrastructure into the GMS customer production/non-production environment are risk minimized, controlled and communicated. Change manager’s Roles & Responsibilities: Documenting and maintaining the Change Management policy, processes and standards. Analysis of complex services, covering a diverse range of technologies and 3rd party suppliers, to ensure that proposed requests for change (RFC) are safe and fit for purpose, including a comprehensive analysis of risk, business impact & continuity, backout plans, test plans, resource requirements and availability. Challenge proposed requests for change to ensure that the change is robust and that the impact on and risk to the organisation is minimal. Manage, review, amend and close Requests for Change (RFC). Develop, implement and maintain GMS Change Management policies and procedures and ensure that the entire team members complies with the procedures. Develop and present Change Management reports as required. Establishment, ownership and chairing the Change Advisory Board (CAB). Establish, document, implement, manage and monitor the Release Management policies and processes. Develop & implement Release Management procedures. Plan and organise a range of acceptance activities to underpin the successful release of software, hardware and associated Configuration Items. Coordinate services, implement & monitor Release Plans, producing detailed timetables of events and documenting action plans. Design and implement standard change procedures for the distribution and installation of patches and other routine tasks. Communicate and manage expectations during the planning and rollout of new Releases. What you need to bring: 6+ years experience of working in an outsourced environment and supplier management against SLAs, monitoring change and release performance against service level agreements, and participating in effective working relationships to deliver continuous improvement. Experience of Change managing applications, end user devices, network infrastructure and services in an ITIL compliant environment. Experience of working in a secure environment. Experience of building strong working relationships with a variety of stakeholders. Strong customer focus. Project management experience. Good communication and negotiation skills. Positive can do attitude and flexibility of approach. Professional qualification or equivalent experience in an Information technology related subject and project management. ITILv4 Foundation qualified. Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #operations Job: Services Job Level: Specialist HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
