Technical Account Manager - SAAS Software MNC

Bestal Hr

3 - 8 years

10 - 16 Lacs

Noida

Posted:1 day ago| Platform:

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Skills Required

Application Support SQL Technical Support API Ticketing SAAS SLA Enterprise Account Management JIRA SLAS Implementation Freshdesk Ticketing Tools Escalations Client Account Management Zendesk Incident Software Support Postman Client Handling Issue Resolution Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

What Youll Do

Lead end-to-end technical setup and configuration for enterprise customers.
Provide ongoing technical support to ensure smooth operations and customer satisfaction.
Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions.
Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios.
Handle technical queries, including API-related requests, and track resolution progress.
Partner with Customer Success teams across regions to align on customer needs and goals.
Participate in team meetings to ensure consistent customer support and shared success strategies.
Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes.
Communicate platform updates and relevant changes effectively to enterprise clients.

Who We're Looking For

3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology
Experience working with clients, product, ops, and engineering teamswith the ability to break down complex concepts to non-technical stakeholders
Ability to prioritize, multi-task, and perform effectively under pressure
Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features
Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation
Ability to grasp customers needs and suggest timely solutions
Executive level interpersonal, project management, communication, and problem-solving skills
Excellent written and verbal communication and presentation skill.

Regards

Saloni

6398630632

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