Key Responsibilities: Provide prompt and accurate responses to customer inquiries via email, chat, or phone, ensuring a high level of customer satisfaction. Diagnose and resolve product-related issues, identifying root causes and providing effective solutions within defined SLAs. Become a clients product expert, understanding software features, integrations, and workflows to support customer needs effectively. Create and update support documentation, FAQs, and user guides to improve the knowledge base and enhance customer self-service options. Work closely with internal teams, including Product Development, Quality Assurance, and Customer Success, to communicate customer feedback, escalate issues, and advocate for feature improvements. Assist with new customer onboarding and provide training as needed to ensure customers are proficient in using Client’s tools and features. Continuously seek opportunities to improve support processes, suggesting optimizations to enhance customer experience and efficiency. Use Client’s support ticketing system to track, prioritize, and report on issues, ensuring timely resolution and follow-up. Preferred candidate profile : Bachelor’s degree in computer science, Information Technology, Business, or a related field (preferred but not mandatory with relevant experience). 3-5 years in a technical support, product support, or customer service role, preferably within a SaaS environment. Experience with any CRM, ERP, or POS systems is highly desirable. Proficiency in troubleshooting software issues and analyzing data to identify root causes. Familiarity with SQL, APIs, and general knowledge of web technologies (HTML, CSS) is a plus. Experience with support tools (e.g., Zendesk, Jira, or similar) is preferred. Excellent communication and interpersonal skills, with a focus on customer empathy. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities: Work in Oracle Cloud Implementation projects Working on FBDI (File Based Data Integration) templates Having strong knowledge in PO,OM,MFG,AP,AR,Gl and Fixed Asset Modules. Conduct Technical Design Workshops Execute personalization on the Cloud UI Execute Oracle BI, OTBI reports, Infolets and Dashboards Development, migration and Validation Strategies Migrating data from legacy systems Working on Interface and Integration requirements of client Experience in Instance management strategy Skill competencies: 8+ Years of experience as Oracle Technical Consultant. Can work in a fast-paced environment across multiple projects. Design and lead developments in BI Publisher, OTBI, Oracle BPM, Data conversion and Interfaces Strong skills in Fusion Spreadsheet Loader, File Based Data Loader (FBDL) and Web Services Involved in Design workshop, CRP, SIT, UAT, Production cut over, Go-Live and Application Maintenance Support Bachelors/Masters degree in Computer Science Engineering or equivalent Experience in providing solutions in Oracle to the client requirement including process improvements Min 1 year experience in Oracle Cloud Technologies with awareness of reports and integrations. Expertise in Data migration in Oracle applications. Should have done multiple. projects earlier and able to independently handle data migration requirements Knowledge of SQL Expertise in integration : SOA/ OIC Good communication skills Seniority level: Expertise Employment type: Full-time Shift Timing: CST (5 PM to 2.30AM IST) Work location: Chennai

Summary: We are seeking an experienced Oracle SCM Cloud Lead to join our team. The successful candidate will have a strong background in Oracle SCM Cloud implementation and a proven track record of successful project delivery. Roles and responsibilities: The Oracle SCM Cloud Lead's main responsibility is to design and implement Oracle Supply Chain solutions for business needs, working closely with business and internal stakeholder Manage a team of Oracle SCM Cloud consultants, providing guidance and support as required. Assist the team in preparation and planning for the workshops; review the work of the team in terms of process documentation, fit-gap analysis documentation, requirement documents, configuration, test scripts, etc. Develop project plans and schedules, and ensure timely delivery of project milestones. Proactively identify project risks and issues, and develop and implement mitigation strategies. Ensure adherence to project budgets and timelines, and report progress to senior management. Develop and maintain strong relationships with key Oracle SCM Cloud stakeholders. Skill Competencies: Bachelor's degree in computer science, information technology, or a related field. 10+ years of experience in Oracle Supply Chain, out of which 3+ years of experience in Fusion Cloud Supply Chain. Should have Product and Implementation knowledge of all Cloud Supply Chain modules such as Purchasing, Procurement Contracts, Sourcing, Supplier portals, self-service Service Procurement, Inventory, Order Management, Supplier Qualifications and Oracle Product Hub Experience in working in a global support model (onsite-offshore) to provide seamless support to clients. Should have knowledge of designing functional specifications for custom components. Should have the knowledge and experience to design the PaaS extension strategy. Should be well versed in true cloud methodology and have the ability to drive the solution-driven approach. Excellent communication and stakeholder management skills. Proven ability to work effectively in a team environment. Oracle SCM Cloud certification is preferred.

Responsibilities: Work in Oracle Cloud Implementation projects Working on FBDI (File Based Data Integration) templates Having strong knowledge in PO,OM,MFG,AP,AR,Gl and Fixed Asset Modules. Conduct Technical Design Workshops Execute personalization on the Cloud UI Execute Oracle BI, OTBI reports, Infolets and Dashboards Development, migration and Validation Strategies Migrating data from legacy systems Working on Interface and Integration requirements of client Experience in Instance management strategy Skill competencies: 8+ Years of experience as Oracle Technical Consultant. Can work in a fast-paced environment across multiple projects. Design and lead developments in BI Publisher, OTBI, Oracle BPM, Data conversion and Interfaces Strong skills in Fusion Spreadsheet Loader, File Based Data Loader (FBDL) and Web Services Involved in Design workshop, CRP, SIT, UAT, Production cut over, Go-Live and Application Maintenance Support Bachelors/Masters degree in Computer Science Engineering or equivalent Experience in providing solutions in Oracle to the client requirement including process improvements Min 1 year experience in Oracle Cloud Technologies with awareness of reports and integrations. Expertise in Data migration in Oracle applications. Should have done multiple. projects earlier and able to independently handle data migration requirements Knowledge of SQL Expertise in integration : SOA/ OIC Good communication skills Seniority level: Expertise Employment type: Full-time Work location: Chennai/Bnagalore

Skill Competencies 4 to 10 years of experience implementing enterprise software systems, with hands-on involvement in data transformation, system validation, and migration activities Proficient in advanced Microsoft Excel functions; familiarity with database systems is an added advantage Skilled in leveraging tools or scripts for data management and transformation during customer onboarding Demonstrated ability to innovate and build utilities to streamline and optimize the migration process Extensive experience in data mapping and migration practices Ability to define and execute quality control checks to ensure data integrity during legacy-to-system transitions Strong technical foundation with a technology-oriented mindset Excellent analytical, logical reasoning, and problem-solving capabilities Outstanding verbal and written communication skills Comfortable working in dynamic, fast-paced environments and managing multiple projects simultaneously Key Responsibilities Configure solutions to align with customer business processes and operational requirements. Design and implement proof-of-concept and pilot solutions for high-priority and large-scale customers to ensure successful adoption. Perform data extraction, transformation, and loading (ETL) across platforms. Identify and mitigate major project risks and uncertainties through proactive planning. Respond promptly to customer concerns to drive satisfaction and long-term value. Stay current with product updates, business workflows, sales strategies, and industry trends. Develop expertise in data migration tools and legacy system data structures to enhance onboarding efficiency. Maintain thorough documentation and adhere to internal processes to support successful product implementations. Meet service level agreements (SLAs) and performance metrics in line with organizational objectives. Collaborate with internal teams to deliver on customer requirements while managing expectations effectively. Work cross-functionally with implementation and support teams to ensure smooth go-lives for clients. Review client business processes and recommend best practices for configuration and platform usage. Accurately load client data, including services, menus, and memberships, into the system to support successful adoption. Conduct training sessions for clients across various modules of the software. Provide ongoing support during the initial post-go-live phase to ensure a smooth transition and effective user adoption. Seniority level: Expertise Employment type: Full time Work location: Chennai Work Time: PST (Pick up and drop provided)

Summary: We are seeking an experienced Oracle Finance Cloud Lead to join our team. The successful candidate will have a strong background in Oracle finance Cloud implementation and a proven track record of successful project delivery. Core Competencies: Hold 10+ years of experience in Oracle ERP Financials with 3+ years of Fusion Cloud experience. Exhibit functional knowledge in Oracle Financials Cloud and Purchasing with a minimum of 2 implementation cycles. In-depth knowledge of Fusion Spreadsheet Loader, File Based Data Loader (FBDL), and Web Services, developing test cases and test scripts. Manage activities associated with the projects, - offshore and onshore. Design, implement, and lead developments in BI Publisher, OTBI, Oracle BPM, data conversion, and interfaces. Engage in design workshops, CRP, SIT, UAT, production cutovers, go-live, and post-implementation support. Strong project management and people coordination skills with data-driven decision-making, logical reasoning, and analytical skills. Responsibilities: Ability to review, analyze, and evaluate business systems with a deep understanding of user needs and business process models based on the requirements. Work in collaboration with both internal and external stakeholders and determine the requirements by interviewing stakeholders, reviewing artifacts, and facilitating working sessions. Prepare design specifications, document events, and work with application delivery resources as necessary to support business requirements and prepare presentations of project updates to PMOs / executive management. Adept at mapping industry trends and best practices to meet client needs. Use Oracle application functionality, tools, templates, and methods to set up the system to arrive at the desired outcome. Engage with business stakeholders to understand the areas of improvement and the key focus areas of the client operations business for information management. Education level: Bachelor's or Master's degree in Computer Science Engineering or equivalent.

Hi Everyone, We are hiring for below roles in Nexinfo solutions Role1: Oracle Cloud Technical Consultant Lead Role Responsibilities: Should have hands-on experience in integrating and extending Oracle ERP Cloud applications (Financials, HCM, SCM), WMS, OTM and third-party applications. Should have experience in one of the PaaS components, namely, OIC, VBCS, DBCS/ATP Have experience in Interfaces in and out of ERP cloud: FBDI, HDL, ADFDI, BIP, OTBI, as well as Web Services (SOAP & REST) Should have development experience in Integration and extensions using Java/Java Script/VBCS. Must: OIC, VBCS,SQL(DBCS), SOAP & REST. Added Adv: Java/J2ee, Oracle ADF, PLSQL, BIP, OTBI,SOA Employment type: Full time / Hybrid Work Location: Chennai / Bangalore / Remote

Key Responsibilities: Lead end-to-end OIC implementation projects including integration design, development, and deployment. Work closely with business and functional teams to gather integration requirements. Design scalable and reusable integration patterns using OIC (App Driven, Scheduled, File-based, REST/SOAP services). Develop integrations using OIC components: Integration, Process, Visual Builder, and Insight. Manage API creation and lifecycle, error handling, logging, and monitoring. Collaborate with Oracle SaaS and PaaS teams to ensure best practices in security and performance. Troubleshoot and resolve technical issues related to integrations. Responsibilities: Should have hands-on experience in integrating and extending Oracle ERP Cloud applications (Financials, HCM, SCM), WMS, OTM and third-party applications. Should have experience in one of the PaaS components, namely, OIC, VBCS, DBCS/ATP Have experience in Interfaces in and out of ERP cloud: FBDI, HDL, ADFDI, BIP, OTBI, as well as Web Services (SOAP & REST) Should have development experience in Integration and extensions using Java/Java Script/VBCS. Must: OIC, VBCS, SQL(DBCS), SOAP & REST. Added Adv: Java/J2ee, Oracle ADF, PLSQL, BIP, OTBI

Summary: We are seeking an experienced Oracle SCM Cloud Lead to join our team. The successful candidate will have a strong background in Oracle SCM Cloud implementation and a proven track record of successful project delivery. Roles and responsibilities: The Oracle SCM Cloud Lead's main responsibility is to design and implement Oracle Supply Chain solutions for business needs, working closely with business and internal stakeholder Manage a team of Oracle SCM Cloud consultants, providing guidance and support as required. Assist the team in preparation and planning for the workshops; review the work of the team in terms of process documentation, fit-gap analysis documentation, requirement documents, configuration, test scripts, etc. Develop project plans and schedules, and ensure timely delivery of project milestones. Proactively identify project risks and issues, and develop and implement mitigation strategies. Ensure adherence to project budgets and timelines, and report progress to senior management. Develop and maintain strong relationships with key Oracle SCM Cloud stakeholders. Skill Competencies: Bachelor's degree in computer science, information technology, or a related field. 10+ years of experience in Oracle Supply Chain, out of which 3+ years of experience in Fusion Cloud Supply Chain. Should have Product and Implementation knowledge of all Cloud Supply Chain modules such as Purchasing, Procurement Contracts, Sourcing, Supplier portals, self-service Service Procurement, Inventory, Order Management, Supplier Qualifications and Oracle Product Hub Experience in working in a global support model (onsite-offshore) to provide seamless support to clients. Should have knowledge of designing functional specifications for custom components. Should have the knowledge and experience to design the PaaS extension strategy. Should be well versed in true cloud methodology and have the ability to drive the solution-driven approach. Excellent communication and stakeholder management skills. Proven ability to work effectively in a team environment. Oracle SCM Cloud certification is preferred.

About Nexinfo: NexInfo is a premier consulting firm founded in 1999. We have been in business for 25+ years and work with clients of all sizes to achieve Operational Excellence using a blend of knowledge in both Business Processes and Software Consulting. We offer implementation and managed services for businesses across many industries including Manufacturing, Pharmaceuticals, Biotech, Medical Devices, Industrial Automation, Automobile Industry, and many more. We have a global footprint across North America, Europe, and Asia with most clients distributed across North America with a team size of 300+ employees and our headquarters in California, USA. Job Summary: We are seeking a highly motivated and experienced senior recruiter to join our talent acquisition team. The ideal candidate will have a strong understanding of Oracle technologies and experience recruiting IT professionals in the Oracle ecosystem. You’ll be responsible for sourcing, screening, and hiring top Oracle talent across various domains including ERP, HCM, SCM, and cloud platforms. Key Responsibilities: Source and attract candidates for Oracle roles (e.g., Oracle Fusion, Oracle Cloud, EBS, HCM, SCM, DBA, etc.) Build and maintain a robust talent pipeline of Oracle professionals Partner with hiring managers to define role requirements and develop strategic sourcing plans Utilize various sourcing methods including LinkedIn, job boards, networking, employee referrals, and ATS tools Screen resumes and conduct initial interviews to assess skills, experience, and cultural fit Coordinate interviews, feedback, and offer processes with internal teams and candidates Maintain accurate records of candidate interactions in the ATS Stay updated on Oracle technology trends and market compensation to advise hiring teams Represent the company at job fairs, tech meetups, or Oracle events (optional/if applicable) Qualifications: Bachelor’s degree in Human Resources, Business, or related field (preferred) 8+ years of experience in IT recruitment with a focus on Oracle technologies Strong understanding of Oracle products, certifications, and project roles Excellent sourcing and networking skills Experience using ATS and CRM platforms (e.g., Bullhorn, iCIMS, Workday, etc.) Strong communication and negotiation skills Ability to manage multiple roles and stakeholders in a fast-paced environment Employment Type: Full time Work Location: Ascendas Tech Park, Taramani, Chennai

About Nexinfo: NexInfo is a premier consulting firm founded in 1999. We have been in business for 25+ years and work with clients of all sizes to achieve Operational Excellence’ using a blend of knowledge in both Business Processes and Software Consulting. We offer implementation and managed services for businesses across many industries including Manufacturing, Pharmaceuticals, Biotech, Medical Devices, Industrial Automation, Automobile Industry, and many more. We have a global footprint across North America, Europe, and Asia with most clients distributed across North America with a team size of 300+ employees and our headquarters in California, USA. Role Summary: We are looking for a Senior Python Developer with strong communication skills and proven experience working on business application integrations . The ideal candidate will be responsible for developing, testing, and maintaining integration solutions between enterprise systems, such as CRMs, ERPs, or third-party SaaS platforms, using Python.\ Key Responsibilities: Design, develop, and implement system integrations using Python. Work on end-to-end integration flows between business applications (e.g., Zoho, Zenoti,etc.). Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Develop and maintain REST/SOAP API integrations. Handle data extraction, transformation, and loading (ETL). Troubleshoot and resolve integration issues promptly. Document integration architecture, logic, and workflows. Communicate effectively with technical and non-technical stakeholders. Key Requirements: 5+ years of experience as a Python Developer with a focus on integration projects. Strong understanding of API development and integration frameworks. Hands-on experience working with business applications such as CRMs, ERPs, or other SaaS platforms. Solid knowledge of RESTful services, webhooks, and JSON/XML data formats. Familiarity with integration tools and platforms is a plus (e.g., MuleSoft, Zapier, Apache Camel). Excellent problem-solving and communication skills.

About Nexinfo: NexInfo is a premier consulting firm founded in 1999. We have been in business for 25+ years and work with clients of all sizes to achieve Operational Excellence’ using a blend of knowledge in both Business Processes and Software Consulting. We offer implementation and managed services for businesses across many industries including Manufacturing, Pharmaceuticals, Biotech, Medical Devices, Industrial Automation, Automobile Industry, and many more. We have a global footprint across North America, Europe, and Asia with most clients distributed across North America with a team size of 300+ employees and our headquarters in California, USA. key expectations: Strong experience with LeanIX , particularly in integration, API scripting (JSON), metamodel governance , and reporting Exposure to tools like ServiceNow, Signavio , or other EA/ITSM platforms Proficiency in dashboard creation , data governance , and architecture compliance Experience with documentation and stakeholder engagement Location: Chennai Shift: CST (5:00 PM - 2:30 AM IST) Hiring model: Full-time