About Nexinfo:NexInfo is a premier consulting firm founded in 1999. We have been in business for 23+ years and work with clients of all sizes to achieve Operational Excellence’ using a blend of knowledge in both business processes and software consulting. We offer implementation and managed services for businesses across many industries, including manufacturing, pharmaceuticals, biotech, medical devices, industrial automation, the automobile industry, and many more. We have a global footprint across North America, Europe, and Asia, with a majority of clients distributed across North America, a team size of 300+ employees, and our headquarters in California, USA.Job Summary:We are looking for an experienced Oracle Fusion HCM Functional Consultant specializing in US Payroll & benefits, Workforce Compensation, Core HR, Absence Management, and Talent Management .The role involves implementation, configuration, compliance, integrations, and support for payroll and benefits processes.Key Responsibilities:Configure and support US Payroll (elements, taxation, GL, costing, retro processing)Ensure payroll compliance (FIT, SIT, FUTA, SUTA, W-2, 1099, year-end processing)Implement and manage Benefits Plans (Medical, Dental, 401(k), Life Events, Open Enrollment)Ensure compliance with ACA, HIPAA, COBRA, ERISA, IRS, FMLA regulationsConfigure and troubleshoot Payroll Fast Formulas, Benefits Eligibility, and Rate RulesIntegrate Payroll & Benefits with third-party vendors, ADP, insurance carriers, retirement plansPerform SIT, UAT, regression testing and troubleshoot payroll/benefits errorsSupport parallel runs, payroll audits, reconciliations, and compliance reportingTrain HR & Payroll teams on system functionality and best practicesWorkforce Compensation: Configure compensation plans (merit, bonus, stock), eligibility rules, budgets, pay-for-performance models, and approvals. Ensure payroll integration and compliance with SOX regulations.Core HR: Implement work structures, jobs, security roles, employee lifecycle transactions, and HR compliance policies. Maintain HR data integrity and workflows.Absence Management: Configure leave policies, accruals, eligibility, carryover, and forfeiture rules. Ensure integration with payroll for accurate payouts.Talent Management: Set up talent profiles, succession planning, career development, performance management, and learning integrations. Ensure pay-for-performance alignment with Workforce Compensation.Integrations & Reporting: Develop HCM Extracts, BI Publisher, OTBI Reports, and ensure seamless integration with Payroll, Performance, and Compensation.Testing & Support: Perform SIT, UAT, regression testing, troubleshoot system issues, and provide HR team training and documentation.Required Skills & Knowledge:Expertise in Oracle Fusion US Payroll & Benefits,Oracle Fusion HCM Workforce Compensation, Core HR, Absence & Talent Management.Strong knowledge of US Payroll Laws, Taxation & Compliance,payroll integrations, HR data models, and compliance regulationsHands-on experience with Payroll Fast Formulas, Benefits Eligibility & Enrollment.Proficiency in HCM Extracts, OTBI, BI Publisher Reporting.Experience with Payroll & Benefits Integrations (ADP, Banks, Vendors).Experience with HCM Extracts, OTBI, BI Publisher, and Fast Formulas.Hands-on experience with approvals, workflows, security roles, and reporting.Excellent problem-solving, analytical, and communication skills.Preferred Qualifications:Oracle Certification in HCM modulesExperience with HCM Extracts & Fast FormulaStrong knowledge of HR best practices & industry trendsSeniority level: ExpertiseEmployment type: Full-time

ResponsibilitiesTroubleshoot day-to-day customer issues and provide direct support to clients by Chat/Email using CRM toolsResponding to customer queries in a timely and accurate way, via Chat, emailResponsible for understanding the problem, prioritization, independent assessment of impact and risks, and effectively resolving the issue for the clientsWork with colleagues and external partners from other teams for issues that require escalation and manage the issue through to resolution within the stipulated SLAKeep up to date with new features and functionality enhancements in the applications being supportedAssist in requirements gathering and the delivery of Change RequestsAssist in the post-implementation support of projects, providing system knowledge and process understandingUpdate our internal databases with information about technical issues and useful discussions with customersResponsible for maintaining relevant documentationEducation and experienceMasters / Bachelors degree in any fieldExperience as a Customer Support Specialist or similar CS role with 5+ years with at least 3+ years in Inbound Chat SupportShould be able to multi-task and handle a minimum of 6 chats at the same timeFamiliarity with ERP/SaaS industry is a plusUnderstanding the entire support flow is mandatoryExp in issue Troubleshooting, EscalatingExperience with Salesforce, Zendesk will be added advantageWorking experience in a customer-facing role is a MustPersonal competenciesSound Customer Support and Analytical skillsExtremely high customer service focusExcellent problem-solving SkillsAttention to detail.Multitasking AbilitiesSelf-motivated, proactive work ethicCommunicationExcellent interpersonal and communications skills (Verbal & Written)TeamworkShould be a great team player at all timesShould put Team First above all Work location: Chennai

Key Responsibilities:Oracle EBS AdministrationInstall, configure, and manage Oracle E-Business Suite (EBS R12.1.x / R12.2.x).Perform patching, cloning, and upgrades of Oracle EBS applications and database components.Manage and troubleshoot EBS concurrent processing, workflows, and application-tier components.Perform EBS user management, role administration, and security configurations.Monitor and optimize EBS performance by tuning concurrent requests, database parameters, and JVM settings.Oracle Database Administration:Administer Oracle Database 11g/12c/19c in support of the Oracle EBS environment.Implement backup and recovery strategies using RMAN, Data Guard, and Flashback.Ensure database high availability with techniques such as RAC, ASM, and Data Guard.Perform performance tuning of SQL queries, indexes, and database configurations.Manage storage, tablespaces, partitions, and database growth planning.Patching, Upgrades, & Cloning:Apply EBS patches using ADOP (Online Patching) for R12.2 environments.Perform database and application upgrades, patches, and migrations.Handle EBS cloning for development, testing, and training environments.Security & Compliance:Implement best practices for Oracle EBS security, user management, and role-based access control (RBAC).Ensure compliance with SOX, GDPR, HIPAA, and other regulatory requirements.Regularly apply security patches.Troubleshooting & Support:Diagnose and resolve Oracle EBS application, database, and performance-related issues.Provide technical support to developers, business analysts, and end-users.Work with Oracle Support (SRs) to troubleshoot critical system issues.Automation & Monitoring:Automate administrative tasks using PL/SQL, Shell Scripting, or Python.Implement and maintain Oracle Enterprise Manager (OEM) for proactive monitoring.Set up alert mechanisms to track system health, performance, and security anomalies.Required Qualifications:5+ years of experience as an Oracle EBS DBA in a production environment.Expertise in Oracle EBS R12.1.x / R12.2.x administration, patching, and cloning.Strong knowledge of Oracle Database 11g/12c/19c administration, performance tuning, and backup/recovery.Experience with RAC, ASM, Data Guard, WebLogic, and Oracle Fusion Middleware.Familiarity with EBS security models, user roles, and responsibilities.Hands-on experience with Linux/Unix environments and shell scripting.Strong troubleshooting, problem-solving, and analytical skills.Excellent communication and documentation skills.Preferred Qualifications:Oracle Certified Professional (OCP) or Oracle EBS R12 certification.Experience with Oracle Cloud Infrastructure (OCI) and EBS on Cloud.Familiarity with third-party tools like Autoconfig, Cloning, and Workflow Mailer.Knowledge of Oracle EBS integration with third-party applications.