Techical Manager(QA/QC) - Readymix Concrete

Job Title: Technical Product Manager – RMC Division

Department: Operations

Business Vertical: Ready-Mix Concrete (RMC)

Reports To: General Manager – Operations

Job Purpose:

To lead and manage the quality assurance and quality control functions across multiple RMC batching plants, ensuring consistent production of concrete as per national standards, customer specifications, and internal SOPs. This role ensures high product quality, customer satisfaction, reduced rejections, and compliance with statutory norms.

Key Responsibilities:

1. Quality Assurance & Control

• Implement and monitor QC procedures across batching plants.
• Ensure concrete production meets BIS (IS 4926) and QCI-RMCPCS guidelines.
• Supervise design, testing, and approval of concrete mix designs (M10 to M80, SCC, Pervious, etc.).

2. Product Development and Assist Sales team

• Design and develop new concrete products
• Assist Sales team in product pitch and build trust among the client
• Contribute in business development and revenue growth

3. Customer Support

• Provide technical support to clients regarding mix performance, setting time, slump, etc.
• Handle quality-related customer complaints and resolve them with plant and dispatch teams.
• Assist sales teams in pre-qualification processes and site demonstrations

4. Training, development & Compliance

• Conduct regular training for Sales, CRM, plant operators, lab technicians, and site teams.
• Ensure compliance with internal quality manuals and third-party audits (QCI, ISO).
• Drive continual improvement through audits, root cause analysis (RCA), and CAPA implementation.

5. Cross-functional Coordination

• Work closely with operations, maintenance, procurement, and sales teams for quality-centric decisions.
• Approve materials and mix changes based on field performance and lab tests.

Qualifications & Skills:

• Education: B.E. / B.Tech in Civil Engineering or M.Sc. in Construction Materials. M.Tech in Structural/Materials is an added advantage.
• Experience: 5–15 years in Quality Control of RMC or related cement/construction material industries.

• Knowledge Areas:
• Mix design principles (IS 10262, IS 456), aggregate gradation, durability parameters.
• Testing standards (IS 2386, IS 516), batching control, site sampling.
• Tools: Familiarity with lab software, ERP/Quality modules, Excel-based QC dashboards.