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Wipro
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Team Manager

Team Manager

Wipro

8 - 10 years

5 - 8 Lacs

Bengaluru

Posted:13 hours ago| Platform:

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Skills Required

project management team management customer service accounting fund accounting operations management management skills service catalog problem management change management servicenow itsm incident management team leading itil sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:
The candidate will need to review the daily tasks of team members as outlined below:Daily journal entries for their respective entitiesReview the monthly/quarterly work papersReview quarterly Capital Account StatementsThe candidate will be responsible for the work allocation and deliverable management of 15+ analysts.The candidate will need to liaise with the on-shore counterparts in NY, in order to set the deliverable time lines and expectations around the deliverables and ensure the deadlines are met.Implement process improvements to reduce production times and increase accuracyAct as a single point of contact at COE for issues like trouble shooting and training new joiners.Manage and execute conversion of Private Equity Funds from other accounting applications to InvestranCustomize the reports on Investran and other accounting ERP and support the client requirementsReview Limited Partner and General Partners/Shareholder Allocation, calculations/schedules-includes review of Admin/Management fees/Waterfall/Claw back calculations etc.

Desired Candidate Profile:
Candidate must be a Post Graduate or a CA or CFA, with knowledge of accounting and finance.8 - 10 years of fund accounting experienceFluent in EnglishStrong project management skillsAttention to detailTeam playerStrong analytical skillsStrong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word)

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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Team Manager