Online Vacations is a highly visible, independent, and progressive travel company located in Navi Mumbai. Committed to making a difference in the world of travel, we provide professional services for business trips, corporate events, and MICE (Incentives, Conference Exhibition). Our expert team ensures that our prestigious clients benefit from our unique style, energy, and experience.

Role Overview

We are looking for a dynamic Team Leader – Sales who can lead a team of Sales Executives, drive daily conversions, ensure high-quality customer interactions, and achieve monthly revenue targets. The ideal candidate should have strong communication, leadership, and negotiation skills, with hands-on experience in holiday package sales.

Key Responsibilities

👥 Team Management

Lead, mentor, and monitor a team of 5–10 Sales Executives.
Conduct daily briefings, assign targets, and track team performance.
Train the team on product knowledge, sales pitch, CRM usage, and closing techniques.
Handle escalated customer queries and ensure resolution.

📈 Sales & Revenue Ownership

Achieve monthly team sales targets for holiday packages, hotels, ferry tickets, and add-ons.
Support executives in closing high-value leads.
Maintain conversion ratios and follow-ups as per company standards.

📞 Lead Monitoring & Process Adherence

Ensure all leads from website, Google Ads, WhatsApp, and call-ins are attended promptly.
Monitor that follow-ups, quotations, and itineraries are shared on time.
Regularly review sales pipelines and ensure no lead is missed.

📊 Reporting & Performance

Prepare daily, weekly, and monthly sales reports.
Analyse team performance, identify gaps, and implement improvement plans.
Share feedback with management on customer behaviour and market trends.

🤝 Customer Relationship

Maintain strong relationships with repeat clients.
Ensure sales team provides accurate information related to packages, hotels, and policies.
Improve customer satisfaction and reduce customer complaints.

🔹 Skills & Requirements

Minimum 3–6 years of experience in sales (travel industry preferred).
At least 1–2 years of proven team-handling experience.
Strong communication & leadership skills.
Excellent negotiation and closing ability.
Proficient in CRM tools, WhatsApp Business, email writing, and Excel.
Ability to work under pressure and meet targets.
Knowledge of Andaman and Kerala Destinations is an added advantage.

🔹 Benefits

Attractive incentives on team performance.
Fast-track growth opportunities.
Training support from company.
Positive work culture and recognition rewards.