Operation Manager - Food & Beverage Background Job Description (General): Supervising Daily Operations: Overseeing daily operations in all food and beverage service areas to ensure smooth and efficient functioning. Staff Management: Hiring, training, and motivating staff to ensure high levels of customer satisfaction. Cost Control: Managing budgets, controlling costs, and monitoring expenditure. Menu Planning & Development: Contributing to menu planning and development, potentially creating menus that cater to various tastes and dietary requirements, while also contributing to profitability. Inventory Management: Managing inventory of food, beverages, and supplies. Quality Control: Ensuring compliance with health, safety, and quality standards. Guest Satisfaction: Providing exceptional customer service and handling customer complaints.
Key Responsibilities: Oversee daily production of snacks and namkeen items. Ensure product quality, taste, and consistency as per company standards. Coordinate with the kitchen/production team for raw material planning and usage. Monitor hygiene, food safety, and cleanliness across the production unit. Maintain stock levels of ingredients, packaging, and finished goods. Work with R&D or chefs to develop or improve products as needed. Maintain production records and ensure timely reporting. Ensure compliance with FSSAI and internal food safety norms. Support in packaging, labeling, and dispatch processes. Minimize wastage and control production costs.
Key Responsibilities: Sales Strategy & Planning: Develop and implement sales plans, strategies, and tactics to achieve sales targets and expand the company's customer base. Team Leadership & Motivation: Lead, motivate, and mentor a team of sales representatives, providing guidance and support to ensure they reach their potential. Performance Management: Monitor team and individual sales performance, analyze sales data, and provide regular feedback to team members. Training & Development: Conduct training sessions and coaching to enhance sales skills, product knowledge, and customer service skills. Customer Relationship Management: Build and maintain strong relationships with existing and new customers, ensuring customer satisfaction and handling complaints effectively.