Are you an experienced Team Leader looking for chat-based leadership roles in Gurugram? Fusion CX is hiring a Team Leader for premium/internal contact support, ideal for professionals who understand chat operations, performance metrics, and people management. If you are exploring Team Leader jobs in Gurugram, chat process leadership roles, or BPO team management opportunities, this role offers a stable, growth-focused environment.As a Team Leader in our Gurugram chat operations, you will oversee a premium/internal support team while ensuring performance quality, process compliance, and effective people practices. You will manage daily output, support team development, and maintain high standards of customer care in a fast-paced environment.

Key Responsibilities

Lead and supervise the chat support team with a focus on premium/internal contact handling
Ensure adherence to operational metrics, people practices, and quality standards
Monitor performance parameters, including score calculation, ratings, and attrition indicators
Oversee customer care practices and ensure consistent, customer-oriented service delivery
Provide coaching, feedback, and support to team members to improve productivity and quality
Utilize MS Office tools (Excel, Word, PowerPoint) for reporting, scheduling, and operational planning
Support continuous improvement processes using Lean, Green Belt, and scheduling knowledge where applicable
Maintain clear communication and ensure effective execution of chat program requirements

Job Requirements

Must have worked in an internal or premium contact support background
Minimum 1 year of experience as a Team Leader in a chat program
Graduation required (10+2+3 format). Exceptional candidates at the undergraduate level may be considered with company approval
Strong understanding of operations metrics, score calculation, performance parameters, and people practices
Customer-service oriented with prior knowledge of customer care processes and techniques
Proficient in MS Office: Excel, Word, PowerPoint
Knowledge of Green Belt concepts, Lean practices, and scheduling is an advantage

Why Join Fusion CX?
Fusion CX offers an environment built for growth, learning, and leadership.

Lead a premium contact chat team with strong support from operations
Work in a structured, metrics-driven environment
Gain exposure to advanced customer care processes and performance systems
Build your leadership career within a global CX organization

If you are looking for Team Leader jobs in Gurugram, chat operations leadership roles, or opportunities to manage premium support teams, apply today and grow your career with Fusion CX.

More Jobs at Fusion CX Belize

Part-Time Customer Service Representative – Kalyani, India

chakdaha, west bengal, india

Experience: Not specified

Salary: Not disclosed

Customer Service Representative – Non-Voice (Image & Video Validation) – Ankurhati, Howrah

greater kolkata area

Experience: Not specified

Salary: Not disclosed

Customer Support Executive – Email and Chat (Crypto Trading Platform) – Kolkata

greater kolkata area

Experience: Not specified

Salary: Not disclosed

Team Leader – BFSI – Navi Mumbai, India

mumbai metropolitan region

Experience: Not specified

Salary: Not disclosed

Credit Approval Representative – Navi Mumbai, India

mumbai metropolitan region

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Fusion CX Belize

RecommendedJobs for You

Team Leader – Premium Contact & Chat Operations – Gurugram, India

Fusion CX Belize

gurgaon, haryana, india

Team Leader – Premium Contact & Chat Operations – Gurugram, India

Fusion CX Belize

gurgaon, haryana, india

Login to

Please Verify Your Phone or Email

Confirm Action

Team Leader – Premium Contact & Chat Operations – Gurugram, India