Are you seeking flexible part-time jobs in Kalyani that offer stable pay and growth opportunities? Fusion CX is hiring Part-Time Customer Service Representatives for our evening shift at the Kalyani site. If you have strong communication skills, the ability to learn quickly, and want to kickstart your career in a supportive workplace, this role is for you. Whether you are exploring call center jobs, customer service jobs in Kalyani, or Kalyani job vacancy listings, here is your chance to earn, learn, and grow with a global customer experience leader. Apply now! Job Description Responsibilities of a part-time customer service representative in Kalyani: Handle customer interactions with professionalism and clarity. Learn and adapt to process requirements during training. Provide accurate information and support across assigned tasks. Ensure attendance, punctuality, and consistency in meeting shift requirements. Maintain compliance with company processes and guidelines for customer data. Job Requirements Qualifications and qualities required for the part-time CSR role in Kalyani: Minimum qualification: Senior Secondary/Graduate (preferred). Strong communication and interpersonal skills. Basic computer knowledge and ability to navigate systems. Willingness to work evening shifts and complete the training schedule. Immediate joiners are preferred. Key Details Location: Webel IT Park, near Buddha Park, Kalyani, Nadia Shift: 6:00 PM – 12:00 AM (5.5 hours login) Training Schedule: 9:00 PM – 6:00 AM Why Join Fusion CX? At Fusion CX Kalyani, we combine people-first values with a performance-driven culture. As a part-time CSR, you will gain exposure to the BPO industry while balancing flexibility with career growth opportunities. Earn stable pay with evening work hours. Build skills in customer service and call center operations. Be part of a supportive team culture that values learning and collaboration. Access career opportunities in one of the fastest-growing companies in Kalyani. Looking for part-time jobs in Kalyani, customer service jobs, or call center job opportunities with flexibility? Apply now to join Fusion CX and begin your journey in customer experience.
Are you looking for non-voice customer service jobs in Howrah? Fusion CX is hiring Customer Service Representatives – Non-Voice for our Ankurhati office. This role is ideal for candidates who are detail-oriented and eager to work in a dynamic environment with growth opportunities. If you are searching for jobs in Ankurhati, Howrah, or non-voice call center jobs near you, this is your chance to join a leading global customer experience company. Apply now! Immediate joiners preferred. Job Description About the Role As a Customer Service Representative in our Image & Video Validation process, you will be responsible for reviewing, validating, and processing content with accuracy and attention to detail. This role does not involve telecalling, making it a great fit for those seeking non-voice BPO jobs in Howrah. Responsibilities of a Customer Service Representative – Non-Voice in Ankurhati include: Reviewing and validating image and video content for accuracy and compliance. Maintaining high attention to detail while processing large volumes of data. Ensuring quality standards are consistently met. Adhering to company policies, guidelines, and turnaround times. Collaborating with team members and supervisors to achieve process goals. Job Requirements Minimum qualification: High School pass or equivalent. Language requirement: Basic English proficiency, as this is an international non-voice process. Strong observation and analytical skills. Good computer literacy and ability to navigate multiple systems. Flexibility to work evening and night shifts. Immediate joiners preferred. Key Details Location: Webel IT Park, Near Ankurhati Check Post, Howrah. Work Mode: Office-based role. Schedule: Evening and night shifts with rotational week-offs. Why Join Fusion CX? At Fusion CX Ankurhati, we combine opportunity with growth. Joining our non-voice team means you’ll gain valuable experience in data and content validation while building a career in one of the fastest-growing industries. Be part of a global CX company with a supportive team culture. Enjoy a stable work schedule with fixed weekly offs. Develop your skills in data accuracy, compliance, and digital validation. Grow your career in a professional and dynamic workplace in Howrah. Looking for non-voice jobs in Howrah, Ankurhati call center jobs, or content validation careers? Apply now and join Fusion CX to start your journey.
Are you interested in cryptocurrency, digital assets, or trading platforms and looking for customer support jobs in Kolkata? Fusion CX is hiring Customer Support Executives – Email and Chat to support a leading global crypto trading platform. This role is perfect for individuals with strong written communication skills, attention to detail, and a genuine interest in technology and finance. If you’re looking for email and chat process jobs in Kolkata or want to start your career in crypto customer support, this is your opportunity to join a growing industry with a trusted CX leader. Job Description About the Role As a Customer Support Executive, you will assist users of a global crypto trading platform through email and chat support. You will handle queries related to account updates and platform access, ensuring accuracy, compliance, and data security in every interaction. This is a full-time, office-based position at our Fusion CX campus in Sector V, Salt Lake, Kolkata. Key Responsibilities Responsibilities of a Customer Support Executive – Email and Chat include: Handling customer interactions through email and chat with professionalism, empathy, and clarity. Supporting users in updating account credentials while maintaining compliance and information security. Accurately logging and tracking customer interactions in the system. Escalating complex or sensitive cases to the appropriate teams promptly. Meeting quality and service level agreements and standards consistently. Staying informed about platform updates, features, and basic cryptocurrency concepts. Job Requirements Qualifications and requirements of an ideal candidate for the role of customer care executive (Chat and Email) in Kolkata: Graduate in any discipline (minimum qualification). One to two years of experience in email and chat support is mandatory. Excellent English communication skills, both written and verbal. Strong analytical, problem-solving, and customer-handling abilities. Willingness to work in a 24×7 rotational shift schedule. Interest or basic knowledge of cryptocurrency or trading platforms is an advantage. Key Details Work Schedule: Six-day workweek with rotational weekoffs; 24×7 rotational shifts. Why Join Fusion CX Kolkata? At Fusion CX Kolkata, innovation meets opportunity. As part of our email and chat support team, you will work in a dynamic environment that values precision, learning, and growth. Be part of a next-generation customer experience project in the fintech and crypto domain. Strengthen your communication and problem-solving skills through real-time client interaction. Build a career with one of the fastest-growing CX companies in India. Enjoy a structured, collaborative workplace designed for professional development. Looking for email and chat process jobs in Kolkata, or a chance to work on a crypto trading platform support role? Apply now and join Fusion CX to take your next step in digital customer experience.
Are you a natural motivator with strong leadership skills and a passion for driving performance? Fusion CX is hiring Team Leaders to guide, coach, and inspire customer service professionals toward excellence. In this role, you will oversee a team of associates, monitor performance quality, and ensure all operational goals are achieved with precision and consistency. If you are seeking team leader jobs, call center leadership opportunities, or a career that combines mentorship and strategy, this is your chance to grow with a global customer experience company. Job Description About the Role As a Team Leader at Fusion CX in Mumbai, you will manage and support a team of customer service associates to deliver high-quality service, meet Key Performance Indicators (KPIs), and uphold company standards. You will serve as the bridge between frontline operations and management, ensuring every team member receives the guidance, feedback, and tools needed to succeed. Key Responsibilities Supervise and evaluate customer service staff, providing daily feedback and performance Monitor and assess agent calls to ensure service quality, compliance, and continuous Provide on-the-job support and assist team members as Drive team performance to meet and exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Conduct training sessions to develop staff skills in customer service, communication, and company processes. Ensure all agents understand and comply with call center objectives, policies, and performance Prepare performance reports and analyze operational data to support management in setting goals and Collaborate with other team leaders and management to promote best practices and enhance overall customer satisfaction. Conduct regular (quarterly) performance reviews and provide constructive feedback Contribute to the company’s growth by building a motivated and high-performing Job Requirements Qualifications & Requirements Education: Bachelor’s degree preferred; major in Management or a related field is an advantage. Experience: Minimum of two years in a supervisory or team lead role within customer service or sales. Candidates having experience in BFSI Loan international process experience will be preferred. Technical Skills: Proficient in Microsoft Excel, PowerPoint, and Outlook; familiarity with Avaya systems is preferred. Communication: Excellent verbal and written English communication skills. Leadership: Strong people management and coaching abilities with a proven track record of motivating teams. Composure: Ability to stay calm and professional under pressure, especially during high-volume operations. Reporting: Skilled in preparing and presenting weekly and monthly performance reports to management. Added Advantage: Knowledge of background checks, pre-employment screening, or HR processes. Work Setup: Must be willing to work on-site. Why Join Fusion CX? At Fusion CX, leadership is about inspiring people to achieve more — together. As a Team Leader, you’ll have the opportunity to influence performance, strengthen team culture, and grow your leadership career in a collaborative, people-first environment. Lead with Purpose: Empower your team to deliver service excellence and exceed customer expectations. Career Growth: Gain access to leadership development, ongoing coaching, and advancement opportunities. Collaborative Culture: Work with global professionals who value communication, creativity, and teamwork. Recognition & Rewards: Be part of a company that celebrates success, innovation, and impact. Looking for team leader jobs, customer service leadership roles, or call center career growth opportunities in Navi Mumbai? Apply now and lead with impact at Fusion CX.
Are you detail-oriented, persuasive, and ready to help customers with clarity and confidence? Fusion CX is hiring Credit Approval Representatives in Navi Mumbai to support customers through structured verification and qualification processes. This role is ideal for professionals with strong communication skills, data accuracy, and a passion for providing seamless customer experiences. If you are exploring customer service jobs in Navi Mumbai, financial process roles, or call center careers that blend professionalism with purpose, this is your opportunity to grow with a global customer experience company. Job Description About the Role As a Credit Approval Representative, you will assist customers who have applied for short-term loans by validating their personal and employment information and ensuring eligibility for loan approval. You will manage outbound and follow-up calls, confirm details, ask structured qualification questions, and seamlessly transfer eligible customers to the next stage of the approval process. This role combines customer service, data accuracy, and financial communication — helping customers secure fast, reliable support while maintaining compliance and trust. Key Responsibilities Contact customers who have applied for payday loans by manually calling all provided personal and employer contact numbers. Verify customer identity by confirming their name, email address, and/or the last four digits of their social security number. Ask a structured series of qualification questions to determine loan eligibility. Update or validate customer personal and employment information in the system with complete accuracy. Transfer qualified customers to a Lending Agent for final approval and direct deposit processing. Maintain a professional, courteous, and positive approach during all customer interactions. Build trust and rapport with customers while ensuring compliance with company and product guidelines. Uphold a strong sense of responsibility, integrity, and enthusiasm as the voice of the company. Job Requirements Qualifications & Requirements Graduates preferred; however, undergraduates with relevant skills and experience are encouraged to apply. Fluent in English with excellent verbal and written communication skills. Strong active listening skills and a professional, customer-focused demeanor. Ability to lead conversations while maintaining a positive and respectful tone. Skilled at multitasking — typing while communicating clearly and accurately. Minimum typing speed of 40 WPM with attention to detail and precision. Ability to remain calm, courteous, and results-driven in a fast-paced environment. Previous experience in customer service or data validation roles preferred. Willingness to work flexible shifts, including evenings and weekends, as required. Why Join Fusion CX? At Fusion CX, we combine precision, professionalism, and people-first values to create rewarding career opportunities. As part of our operations team, you will be empowered to deliver meaningful interactions that reflect care and credibility. Structured Training: Receive complete process and communication training before you begin. Career Growth: Advance your skills in communication, compliance, and service excellence. Supportive Culture: Be part of a collaborative, growth-oriented environment that celebrates success. Performance Recognition: Earn rewards for quality, consistency, and contribution. Searching for customer service jobs in Navi Mumbai, call center opportunities, or financial process support roles? Apply now and build your career with Fusion CX as a Credit Approval Representative in Fusion CX Mumbai.
Are you persuasive, performance-driven, and ready to turn conversations into real sales? Fusion CX is hiring Inbound Chat Sales Agents to join our dynamic sales team. In this role, you will engage with customers through live chat to provide support, offer solutions, and promote products that match customer needs while achieving sales targets and delivering exceptional customer experiences. If you are seeking chat sales jobs in Gurugram, inbound customer service opportunities, or call center roles with incentives in Gurgaon, this is your chance to grow with a global CX company that values training, teamwork, and talent. Job Description About the Role As an Inbound Chat Sales Agent, you will be the frontliner of our customer experience operations, handling inbound chat inquiries, identifying sales opportunities, and helping customers make informed decisions. You will play a key part in achieving performance goals while ensuring every interaction feels clear, helpful, and human. Key Responsibilities Handle inbound customer chat inquiries with professionalism, empathy, and a sense of urgency. Identify customer needs, offer product recommendations, upsell or cross-sell products to close sales through effective communication. Promote mobile and digital services during eligible customer interactions. Meet and exceed defined KPIs for sales, quality, and productivity. Adhere to company quality expectations, compliance standards, and call handling procedures. Accurately record customer interactions and maintain updated data in CRM systems. Demonstrate excellent written communication skills with the ability to use speech-to-text tools. Stay informed on new products, promotions, service policies, and performance expectations. Adapt quickly to changes in sales strategy or campaign focus. Qualifications & Requirements Previous experience in sales, customer service, or call center environments preferred (but not required). Strong written communication skills with the ability to engage customers via chat. Proficient in typing and multitasking across multiple systems. Ability to thrive in a fast-paced sales environment and must possess problem-solving skills. Willingness to work flexible shifts, including evenings, weekends, and holidays. Positive attitude, resilience, and eagerness to learn and adapt to changing circumstances. Why Join Fusion CX? At Fusion CX, we don’t just offer jobs, but we build sales careers. As part of our Inbound Chat Sales team, you will experience a workplace that is structured for your growth and success. Comprehensive Training: A paid, five-week onboarding program combining classroom sessions and nesting support to help you master the process. Continuous Coaching: Weekly coaching sessions focused on improving sales performance, quality assurance, and career growth. Regular updates and refreshers on new products, promotions, and process improvements. Exciting Incentives: Earn competitive base pay plus weekly commissions, performance bonuses, and incentive rewards with no cap on earning potential. Career Growth: Move up through performance pathways designed to recognize skill, consistency, and leadership, and represent a global telecom brand. Supportive Culture: Join a team that celebrates wins, shares best practices, and thrives together in a dynamic, people-first environment. Looking for chat sales jobs, customer service roles with incentives, or call center jobs in Gurugram offering career growth and uncapped commissions? Apply now and start your success story with Fusion CX.
Are you looking for collections jobs in Gurugram, BPO collections roles, or a stable customer service career with growth? Fusion CX is hiring Customer Care Executives – Collections for our Gurugram office. This role is perfect for candidates who understand financial products, enjoy goal-driven work, and are passionate about helping customers through respectful, empathetic collections interactions. If you have experience in early-stage collections or fintech collections processes and want to work in a high-growth, global environment, this opportunity is built for you. Job Descriptions About the Role As a Collections Advocate, you will manage early-stage overdue accounts and support customers in resolving their payments through empathetic, respectful, and customer-first interactions. Your goal is to maintain healthy customer relationships while ensuring timely recovery of dues using a friendly, ethical collections approach. This customer service position requires strong communication skills, responsibility, and the ability to work in inbound, outbound, and blended campaign environments. Key Responsibilities As a Collections Advisor, you will: Recover overdue accounts with empathy and respectful communication. Handle outbound, inbound, and blended collections interactions. Ensure adherence to ethical collection practices at all times. Build trust with customers through warm, personalized communication. Assist customers during financially difficult periods with clarity and care. Maintain accurate documentation and follow internal processes. Collaborate with supervisors and escalate queries whenever needed. Adapt quickly to product, process, and system updates within the collections environment. Job Requirements Education Minimum qualification: 12th pass (Class XII). Experience Early-stage collections experience preferred (first 30 days most valuable). Experience in collections of financial products (fintech apps preferred). Exposure to outbound, inbound, and blended call campaigns. Skills Customer-centric mindset with empathy and patience. Goal-driven, responsible, and adaptable in a dynamic environment. Openness to feedback and willingness to learn continuously. Familiarity with contact center operations. Strong verbal and written communication skills. Work Mode Work From Office – Gurugram Why Join Fusion CX Gurugram? At Fusion CX, You Join a Workplace Designed For Growth, Learning, And Long-term Career Stability. Here Is What You Can Expect Part of a global organization expanding across multiple regions. Excellent work environment with supportive teams and leadership. A company that is constantly growing, offering opportunities to upskill and advance. Clear focus on employee experience and a respectful working culture. If you are searching for collections jobs in Gurugram, Gurugram customer service jobs, BPO collections hiring, or wish to grow in a people-first work environment, this is the role for you.
Are you an experienced Team Leader looking for chat-based leadership roles in Gurugram? Fusion CX is hiring a Team Leader for premium/internal contact support, ideal for professionals who understand chat operations, performance metrics, and people management. If you are exploring Team Leader jobs in Gurugram, chat process leadership roles, or BPO team management opportunities, this role offers a stable, growth-focused environment. Job Description As a Team Leader in our Gurugram chat operations, you will oversee a premium/internal support team while ensuring performance quality, process compliance, and effective people practices. You will manage daily output, support team development, and maintain high standards of customer care in a fast-paced environment. Key Responsibilities Lead and supervise the chat support team with a focus on premium/internal contact handling Ensure adherence to operational metrics, people practices, and quality standards Monitor performance parameters, including score calculation, ratings, and attrition indicators Oversee customer care practices and ensure consistent, customer-oriented service delivery Provide coaching, feedback, and support to team members to improve productivity and quality Utilize MS Office tools (Excel, Word, PowerPoint) for reporting, scheduling, and operational planning Support continuous improvement processes using Lean, Green Belt, and scheduling knowledge where applicable Maintain clear communication and ensure effective execution of chat program requirements Job Requirements Must have worked in an internal or premium contact support background Minimum 1 year of experience as a Team Leader in a chat program Graduation required (10+2+3 format). Exceptional candidates at the undergraduate level may be considered with company approval Strong understanding of operations metrics, score calculation, performance parameters, and people practices Customer-service oriented with prior knowledge of customer care processes and techniques Proficient in MS Office: Excel, Word, PowerPoint Knowledge of Green Belt concepts, Lean practices, and scheduling is an advantage Why Join Fusion CX? Fusion CX offers an environment built for growth, learning, and leadership. Lead a premium contact chat team with strong support from operations Work in a structured, metrics-driven environment Gain exposure to advanced customer care processes and performance systems Build your leadership career within a global CX organization If you are looking for Team Leader jobs in Gurugram, chat operations leadership roles, or opportunities to manage premium support teams, apply today and grow your career with Fusion CX.
Are you an experienced team leader who can manage high-performance outbound teams with speed, clarity, and accountability? Fusion CX is hiring a Team Leader for an outbound US-market process at our Kolkata office. If you have strong people-management skills, understand the US customer culture, and can think quickly in a fast-paced environment, this is an opportunity to lead with impact. Candidates seeking team leader jobs in Kolkata, BPO leadership roles, or outbound process careers will find this role a strong match. Job Description About the Role The Team Leader will oversee outbound associates, manage daily workflow, drive performance, and ensure high-quality delivery aligned with process expectations. This role requires strong team handling skills, operational discipline, and the ability to make quick decisions while guiding a team that serves a US-based customer environment. Key Responsibilities Supervise daily operations for the outbound process and support agents in achieving performance targets. Guide, coach, and motivate team members to maintain productivity, accuracy, and consistent engagement. Monitor performance metrics and share structured updates with operations leadership. Maintain a strong understanding of the US communication style, customer expectations, and cultural nuances. Use Excel for reporting, tracking performance data, and analyzing trends to improve outcomes. Take ownership of escalations, operational challenges, and day-to-day team issues. Ensure adherence to process protocols, quality standards, and shift discipline. Support new joiners through training reinforcement, shadowing, and performance feedback. Job Requirements Qualifications and Requirements Bachelor’s degree (minimum qualification). Proven experience in team handling within a BPO or outbound communication environment. Familiarity with US customer culture and communication expectations. Strong Excel knowledge for data tracking, reporting, and performance analysis. Quick decision-making ability, strong responsibility, and proactive problem-solving. Excellent communication skills and a professional, confident approach. Willingness to work from the Fusion CX Kolkata office. Why Join Fusion CX Kolkata? At Fusion CX, team leaders play a vital role in driving performance, coaching talent, and shaping high-quality outbound delivery. Lead a dynamic outbound team serving a US-oriented process. Work in a collaborative, fast-growing operations environment. Build your leadership career with structured support and development pathways. Experience a culture that values ownership, speed, and excellence. If you are seeking team leader jobs in Kolkata, outbound supervisory roles, or leadership opportunities in a global CX organization, apply now and grow with Fusion CX.
Are you an experienced people leader with strong operational control, communication skills, and the ability to manage targets with precision? Fusion CX is hiring a Team Leader for our outbound and inbound operations in Kolkata. This role is ideal for professionals who have supervised customer service or sales teams, understand process-driven performance management, and can steer a team toward consistent results. If you’re seeking Team Leader jobs in Kolkata, BPO leadership roles, or opportunities to guide high-performance operations, this position offers the perfect next step. Job Description About the Role As a Team Leader, you will manage a floor team handling both outbound and inbound operations. You will be responsible for daily team performance, process adherence, coaching, metric tracking, and ensuring smooth delivery across all KPIs. This role requires confidence, ownership, and the ability to make quick, informed decisions in a dynamic work environment. Key Responsibilities Lead and manage a team handling outbound and inbound customer interactions. Oversee day-to-day team performance, ensuring targets and KPIs are consistently met. Provide coaching, feedback, and guidance to strengthen team skills and operational output. Monitor process adherence, quality scores, productivity, attendance, and overall workflow. Analyze performance metrics and implement corrective actions where necessary. Drive process improvement and support a culture of accountability and continuous learning. Ensure compliance with company policies, reporting standards, and operational procedures. Job Requirements Experience & Skills Minimum 1 year of experience as a Team Leader in a BPO, customer service, outbound, or inbound process. Strong team-handling skills with the ability to motivate and guide diverse teams. Experience managing process metrics and operational KPIs. Ability to think quickly, make decisions, and take responsibility for outcomes. Excellent communication skills and professional behavior in high-paced environments. Education Graduate in any discipline (mandatory). Work Mode & Location Work from Office (WFO) Location: Kolkata, India Why Join Fusion CX? At Fusion CX, leaders grow through ownership, clarity, and real opportunities. As a Team Leader, you’ll have access to: A collaborative, performance-driven environment. Leadership exposure in a high-impact operations process. Structured growth pathways and learning support. A workplace culture that values initiative, responsibility, and continuous improvement. If you are looking for Team Leader positions in Kolkata, operations leadership jobs, or the opportunity to lead high-performing teams, apply today and build your career with Fusion CX.
Are you an experienced leader with strong operational, quality, and people-management skills? Fusion CX is hiring a Team Lead / Supervisor for its Review and Proctoring operations in Kolkata. In this role, you will manage proctoring and review teams, ensure adherence to academic integrity protocols, and support seamless service delivery within a global education-support workflow. If you are seeking team lead jobs in Kolkata, BPO leadership roles, or supervisory opportunities in education support, this position offers strong career growth potential. Apply now! Job Description About the Role The Team Lead or Supervisor oversees proctoring and image review teams, ensuring operational efficiency, quality assurance, and compliance with academic integrity standards. The role includes managing escalations, monitoring performance, preparing reports, and coordinating with stakeholders for staffing and process improvements. Key Responsibilities Supervise daily operations of proctoring and image review teams. Provide coaching, guidance, and performance feedback. Manage escalations involving technical issues, misconduct reviews, or sensitive customer situations. Track performance metrics such as accuracy, responsiveness, attendance, and turnaround time. Prepare operational and quality reports for internal and external stakeholders. Coordinate staffing levels, performance expectations, and process improvements. Support onboarding, training, and continuous skill development for team members. Ensure adherence to academic integrity protocols, NDA requirements, FERPA guidelines, and overall data security standards. Job Requirements Required Skills and Qualifications Three to five years of supervisory experience in BPO, customer service, or education support. A bachelor’s degree is required. Strong leadership, people management, and escalation-handling abilities. Excellent English communication skills, both written and verbal. Experience in SaaS, EdTech, proctoring, or compliance-based workflows is preferred. Strong analytical skills to evaluate performance data and implement corrective actions. Why Join Fusion CX? At Fusion CX, you will lead a high-impact function within the growing online examination and proctoring space. You will work in a collaborative environment that values initiative and accountability, gain exposure to advanced tools and global compliance standards, and have access to structured leadership development and long-term growth opportunities. If you are looking for team lead jobs in Kolkata, EdTech supervisory roles, or leadership opportunities in a global customer experience organization, apply today and contribute to strengthening secure, reliable online testing environments at Fusion CX. Apply now!
Looking for Team Leader jobs in Kolkata where your operational judgment and shift management skills truly matter? Fusion CX is hiring a Team Leader to support Tier 1 and Tier 2 backend operations. This role is ideal for someone who thrives in a fast-paced support environment and can coordinate reporting, coverage, and backlog management with accuracy and ownership. Job Description As a Team Leader for Backend Support, you will oversee daily shift coverage, performance checks, backlog tracking, and workflow coordination across internal systems. You will work closely with leadership to maintain service continuity and ensure timely updates across operational tools. Key Responsibilities Ensure proper shift coverage for T1 and T2 teams. Post Beginning of Day (BOD) and End of Day (EOD) reports in Slack. Use the delegated application to review performance and take necessary actions. Monitor and report backlog or potential backlog for T1 and T2 to leadership via Slack. Create action steps and assign additional coverage during periods of backlog. Report issues through the delegated application. Monitor Jira boards for seasonality changes and adjust shift coverage as needed. Job Requirements Graduation required. Experience in backend coordination, shift management, or operations preferred. Strong analytical skills with the ability to interpret data and trigger timely actions. Familiarity with Slack, Metabase, Jira, and PagerDuty is an advantage. Strong communication, accountability, and ownership in day-to-day operations. Work from Office requirement: Kolkata. Why Join Fusion CX? At Fusion CX, you will work in a structured operations environment where accuracy, clarity, and consistency drive performance. Opportunity to lead critical backend support functions. Access to advanced tools and real-time operational workflows. A collaborative culture focused on learning and leadership development. Clear progression paths in operations management. If you’re searching for backend operations jobs in Kolkata or Team Leader opportunities in a growing CX environment, apply now and take the next step with Fusion CX.