Customer Care Executive – Collections – Gurugram, India

Are you looking for collections jobs in Gurugram, BPO collections roles, or a stable customer service career with growth? Fusion CX is hiring Customer Care Executives – Collections for our Gurugram office. This role is perfect for candidates who understand financial products, enjoy goal-driven work, and are passionate about helping customers through respectful, empathetic collections interactions. If you have experience in early-stage collections or fintech collections processes and want to work in a high-growth, global environment, this opportunity is built for you.

About the Role

As a Collections Advocate, you will manage early-stage overdue accounts and support customers in resolving their payments through empathetic, respectful, and customer-first interactions. Your goal is to maintain healthy customer relationships while ensuring timely recovery of dues using a friendly, ethical collections approach. This customer service position requires strong communication skills, responsibility, and the ability to work in inbound, outbound, and blended campaign environments.

Key Responsibilities

As a Collections Advisor, you will:

• Recover overdue accounts with empathy and respectful communication.
• Handle outbound, inbound, and blended collections interactions.
• Ensure adherence to ethical collection practices at all times.
• Build trust with customers through warm, personalized communication.
• Assist customers during financially difficult periods with clarity and care.
• Maintain accurate documentation and follow internal processes.
• Collaborate with supervisors and escalate queries whenever needed.
• Adapt quickly to product, process, and system updates within the collections environment.
  

Job Requirements

Education

• Minimum qualification: 12th pass (Class XII).
  

Experience

• Early-stage collections experience preferred (first 30 days most valuable).
• Experience in collections of financial products (fintech apps preferred).
• Exposure to outbound, inbound, and blended call campaigns.
  

Skills

• Customer-centric mindset with empathy and patience.
• Goal-driven, responsible, and adaptable in a dynamic environment.
• Openness to feedback and willingness to learn continuously.
• Familiarity with contact center operations.
• Strong verbal and written communication skills.
  

Work Mode

• Work From Office – Gurugram
  

Why Join Fusion CX Gurugram?
At Fusion CX, You Join a Workplace Designed For Growth, Learning, And Long-term Career Stability. Here Is What You Can Expect

• Part of a global organization expanding across multiple regions.
• Excellent work environment with supportive teams and leadership.
• A company that is constantly growing, offering opportunities to upskill and advance.
• Clear focus on employee experience and a respectful working culture.
  

If you are searching for collections jobs in Gurugram, Gurugram customer service jobs, BPO collections hiring, or wish to grow in a people-first work environment, this is the role for you.