Team Leader - Operations

Salary Range: ₹20,000 – ₹30,000

1. Sales Performance & Targets

• Achieve monthly and quarterly store sales targets.
• Monitor daily sales performance of team and implement action plans to increase revenue.
• Upsell and cross-sell products to maximize average billing value.

2. Team Management & Staff Supervision

• Lead, motivate, and supervise store staff to ensure high productivity.
• Create duty rosters, manage staff attendance, and ensure discipline.
• Conduct daily team briefings on targets, promotions, and store updates.
• Provide on-job training to new employees.

3. Customer Service & Experience

• Ensure excellent customer service and resolve escalations promptly.
• Maintain high customer satisfaction scores and reduce customer complaints.
• Monitor product knowledge and service quality of the team.

4. Store Operations & Visual Merchandising

• Ensure store hygiene, cleanliness, and VM standards as per company guidelines.
• Maintain proper product display, signage, and promotional setup.
• Ensure timely replenishment and stock rotation.

5. Inventory & Stock Management

• Monitor stock levels, minimize stock-out situations, and reduce damages.
• Conduct cycle counts and support monthly/quarterly physical inventory audits.
• Report discrepancies to store manager or inventory team.

6. Loss Prevention & Compliance

• Ensure adherence to company policies, SOPs, and operational guidelines.
• Minimize pilferage, damages, and shrinkage at store level.
• Ensure accurate billing, cash handling, and daily closing reports.

7. Reporting & Coordination

• Submit daily/weekly sales reports to management.
• Coordinate with warehouse, purchasing, and HO teams for smooth operations.
• Provide timely feedback on fast-moving, slow-moving, and customer preference trends.

8. Performance Improvement & Development

• Identify team performance gaps and take corrective actions.
• Conduct periodic performance discussions with team members.
• Provide recommendations to management for store improvement.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person