Team Leader - Operations

Job Description: Execution Team Leader

Location: Tirupati, Andhra Pradesh
Company: Snickr (snickr.in) – A fast-growing startup in the home services sector (like UrbanClap), focused on delivering quality service experiences in the Tirupati market.

Role Overview

We are looking for a proactive and hands-on Execution Team Leader to lead and manage daily field operations at Snickr. The role requires strong people management skills, operational planning, and client service orientation. The Execution Team Leader will manage 5 field teams (each team consisting of 1 Supervisor + 2 Helpers) and ensure smooth execution of service leads, client satisfaction, and process adherence.

Key Responsibilities

• Daily Operations Planning
• Coordinate with the call center to understand daily service leads.
• Prepare and share the morning road map for teams based on client locations and service requirements.
• Ensure manpower planning and availability as per daily workload.
• Team Management
• Supervise 5 field teams and guide supervisors on task allocation.
• Conduct daily briefings and ensure work discipline.
• Recruit and maintain manpower (supervisors/helpers) as per operational needs.
• Train team members on Snickr processes and client handling.
• Execution & Quality Monitoring
• Be present in the field to monitor and check team performance.
• Conduct surprise checks to ensure service quality and process adherence.
• Ensure timely completion of assigned leads with quality output.
• Attend home visit enquiries directly when assigned.
• Client Satisfaction & Service Excellence
• Ensure clients are satisfied with services provided.
• Resolve escalations quickly and maintain strong customer relationships.
• Collect client feedback for continuous improvement.
• Resource & Inventory Management
• Ensure required tools, machines, and materials are available for daily work.
• Monitor stock levels and raise purchase requests for replenishment.
• Ensure machines and equipment are properly maintained and in working condition.

Requirements

• Graduate/Diploma in any discipline (Operations/Management preferred).
• 3–5 years of experience in field operations, facility management, or service execution.
• Strong leadership and team management skills.
• Good communication skills in Telugu, English, and Hindi (preferred).
• Ability to plan, organize, and execute daily field operations.
• Customer service orientation with problem-solving ability.
• Willingness to be on-field and handle real-time challenges.

Key Competencies

• Leadership & People Management – Ability to lead 5+ teams effectively.
• Operational Planning – Strong skills in road map creation & resource allocation.
• Field Execution – Hands-on monitoring of teams to ensure performance.
• Customer Service Focus – Ensure client satisfaction and process compliance.
• Problem Solving – Ability to handle on-ground issues quickly and effectively.

Employment Type: Full-time

Compensation: Competitive (based on experience) + performance incentives

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s):

• Are you an immediate joiner?
• Are you from Tirupati?

Experience:

• team leading : 3 years (Preferred)

Work Location: In person