Team Leader - Operations

As a Team Leader at Live Eye Surveillance, you will be responsible for supervising a team of Customer Care Executives engaged in real-time CCTV monitoring and incident reporting. Your role will involve coordinating and guiding the performance of CCTV monitoring executives during assigned shifts, ensuring timely and accurate incident reporting, and adherence to operational Standard Operating Procedures (SOPs). Conducting shift briefings, task allocation, managing team rosters, reviewing incident logs, and escalating critical issues for resolution are key aspects of the position. Additionally, collaborating with the Operations Manager and U.S. client coordination teams, providing ongoing training and feedback to team members, monitoring adherence to shift timings, attendance, and company protocols, as well as maintaining detailed reports on team productivity and operational KPIs will be crucial for success. Key Responsibilities: - Supervising, coordinating, and guiding the performance of CCTV monitoring executives - Ensuring timely and accurate incident reporting and adherence to SOPs - Conducting shift briefings, allocating tasks, and managing team rosters - Reviewing daily incident logs and escalating critical issues for resolution - Collaborating with Operations Manager and U.S. client coordination teams - Providing ongoing training and performance feedback to team members - Monitoring adherence to shift timings, attendance, and company protocols - Maintaining detailed reports on team productivity and operational KPIs Qualifications Required: - Minimum of 3 years of experience in team handling roles within BPO, security operations, or customer care - Strong people management and communication skills - Basic knowledge of MS Excel, reporting tools, and email communication - Attention to detail and ability to thrive in high-alert environments - Willingness to work night shifts aligned with the U.S. time zone - Bachelor's degree in any field (preferably Criminal Justice, IT, or related field) or equivalent education and experience Live Eye Surveillance offers a full-time, permanent position involving working night shifts for 6 days a week at the on-site location in Sector-66, Mohali. The job includes health insurance, paid time off, and Provident Fund benefits. The work schedule consists of evening, morning, night, and rotational shifts, and the work location is in person. If you are interested in this opportunity, please contact the employer at +91 9350228248.,