Team Leader - Operations

"Doodhbar is Hiring" Sales & Customer Support Team Leader Location: NX One, Noida Company: Laitmate Trading LLP, Doodhbar Job Type: Full Time Timings: 10:00 AM - 7:00 PM Week Off: Monday Only Salary: Up to ₹35,000 CTC Immediate Joiner Required About the Role: We are looking for a skilled and proactive Team Leader who can manage both Sales and Customer Support departments effectively. If you’re someone who thrives on targets, knows how to manage a team, and can deliver exceptional customer experience, we want to hear from you! Candidates with e-commerce experience will be given preference. Key Responsibilities: 🔸 Lead and supervise both sales and customer service teams 🔸 Set sales targets and ensure customer satisfaction benchmarks are met 🔸 Resolve customer escalations and critical queries 🔸 Monitor team performance and drive improvements 🔸 Collaborate with other departments to streamline operations 🔸 Provide training and mentoring to team members 🔸 Maintain CRM and ensure lead follow-ups 🔸 Analyze sales trends and prepare performance reports 🔸 Coordinate promotional offers and upselling strategies Requirements: ✅ Prior experience as a team leader in Sales/Customer Support ✅ Excellent communication and people management skills ✅ Good with numbers, targets, and pressure handling ✅ Familiarity with CRM tools and daily reporting ✅ E-commerce knowledge is a big plus ✅ Must be available for immediate joining Why Join Us? 🌟 Growing team with career advancement opportunities 🌟 Energetic and supportive work environment 🌟 Fixed salary with performance-linked benefits 🌟 Leadership role with strong ownership and autonomy