Quality Analyst role: Must have 2 years experience into Call quality and accuracy Job Description: · Monitor and evaluate performance of agents specifically on product knowledge, accuracy, tone, compliance and adherence to company policies. · Conduct root cause analysis, case sharing and coaching of individuals, including providing timely feedback. · Analyze quality reports to identify performance trends and recurring issues or areas to improve or value-add. · Ensure standardizing of the internal quality monitoring system, scoring metrics/rubrics and, proactively identifies new ways to improve overall QA work. · Implement QA strategy with scalable processes/systems that efficiently monitor the accuracy and status of overall team performance. · Assist in developing and revamping of SOP and frameworks, including conducting regular calibration to ensure consistency and accuracy. Requirements: · Minimally 2-3 years of experience in a customer service environment, i.e., a call center or BPO. · Strong reading and writing skills in Hind and English are required. · Excellent English communication skill is required. · Experience as a Quality Analyst responsible for supporting customers on email and chat channels is highly advantageous. · Ideally but not limited to, a Bachelor’s degree in Business Administration, Finance/ Economics, Communication · Advantageous if you have working experience in the finance industries or BPO supporting financial clients. · Able to work under pressure and adapt to a fast-paced environment, show strong sense of responsibility and a passion for customer service management, work proactively with service mindset, strong problem solving and delivery skills. · No problem working on site and rotational shifts if necessary. Benefits: · performance-based incentives · Training provided · Career growth opportunities · Friendly work environment · Refer them and earn a Referral Bonus once they join! Please share resumes to immediate joiners are required. Job Type: Full-time Pay: ₹14,186.32 - ₹30,169.75 per month Benefits: Paid sick time Work Location: In person
Join Our Team as a Team Leader - Call Center Operations Are you an experienced leader looking for a new challenge? We are looking for a dedicated Team Leader to be a part of our Call Center Operations team in Madhapur, Hyderabad. Position Overview: Lead a dynamic team to deliver exceptional customer service in Hindi and English support channels. Required Qualifications :- Minimum 2 years of supervisory experience - Minimum 3 years of customer service experience - At least 2 years of team leader experience in a BPO or Call Center environment- Fluency in Hindi and English- Proficiency in call center tools and CRM system Key Responsibilities: - Supervise daily operations and conduct team meetings - Coach and develop team members for success - Ensure high customer satisfaction and handle escalations - Maintain operational excellence and compliance with policies - Drive performance metrics and continuous improvement What We Offer - Competitive salary package - Full-time employment with growth opportunities - Professional development and training programs - Collaborative work environment promoting innovation Location: Capital Park 4th Floor Code-Zens Inc, Madhapur, Hyderabad please send your resume to Prasad.V@code-zens.in Job Type: Full-time Pay: ₹15,995.65 - ₹30,339.11 per month Benefits: Paid sick time Paid time off Work Location: In person
Quality Analyst role: Must have 2 years experience into Call quality and accuracy Job Description: · Monitor and evaluate performance of agents specifically on product knowledge, accuracy, tone, compliance and adherence to company policies. · Conduct root cause analysis, case sharing and coaching of individuals, including providing timely feedback. · Analyze quality reports to identify performance trends and recurring issues or areas to improve or value-add. · Ensure standardizing of the internal quality monitoring system, scoring metrics/rubrics and, proactively identifies new ways to improve overall QA work. · Implement QA strategy with scalable processes/systems that efficiently monitor the accuracy and status of overall team performance. · Assist in developing and revamping of SOP and frameworks, including conducting regular calibration to ensure consistency and accuracy. Requirements: · Minimally 2-3 years of experience in a customer service environment, i.e., a call center or BPO. · Strong reading and writing skills in Hind and English are required. · Excellent English communication skill is required. · Experience as a Quality Analyst responsible for supporting customers on email and chat channels is highly advantageous. · Ideally but not limited to, a Bachelor’s degree in Business Administration, Finance/ Economics, Communication · Advantageous if you have working experience in the finance industries or BPO supporting financial clients. · Able to work under pressure and adapt to a fast-paced environment, show strong sense of responsibility and a passion for customer service management, work proactively with service mindset, strong problem solving and delivery skills. · No problem working on site and rotational shifts if necessary. Benefits: · performance-based incentives · Training provided · Career growth opportunities · Friendly work environment · Refer them and earn a Referral Bonus once they join! Please share resumes to immediate joiners are required. Job Type: Full-time Pay: ₹14,186.32 - ₹30,169.75 per month Benefits: Paid sick time Work Location: In person
Experience: 0–2 years in customer service Key Responsibilities: · Answer incoming customer calls and respond to customer’s queries in Hindi and English. · Maintain customer records by updating account information. · Follow communication “scripts” when handling different topics. · Ensure customer satisfaction and provide professional customer support. · Strong communication, listening, and interpersonal skills. · Proficiency in computer usage and basic data entry. Requirements: · Languages: Fluency in Hindi and English (spoken is a must; written is a plus). · Education: Minimum 12th Pass / Graduate preferred. · Experience: Prior experience in a voice process (BPO or call center) is an advantage. · Technical Skills: Basic computer knowledge (MS Office, CRM tools). · Good listening skills and problem-solving abilities. Preferred Qualities: · Empathetic and polite communication style · Positive attitude and team player · Quick learner and adaptable · Punctual and reliable Benefits: · performance-based incentives · Training provided · Career growth opportunities · Friendly work environment · Refer them and earn a Referral Bonus once they join! Please share resumes to immediate joiners are most welcome. Location:JNTU Rd, Manjeera Majestic Mall, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072 Job Type: Full-time Pay: ₹9,082.75 - ₹15,122.86 per month Work Location: In person
Experience: 0–2 years in customer service Key Responsibilities: · Answer incoming customer calls and respond to customer’s queries in Hindi and English. · Maintain customer records by updating account information. · Follow communication “scripts” when handling different topics. · Ensure customer satisfaction and provide professional customer support. · Strong communication, listening, and interpersonal skills. · Proficiency in computer usage and basic data entry. Requirements: · Languages: Fluency in Hindi and English (spoken is a must; written is a plus). · Education: Minimum 12th Pass / Graduate preferred. · Experience: Prior experience in a voice process (BPO or call center) is an advantage. · Technical Skills: Basic computer knowledge (MS Office, CRM tools). · Good listening skills and problem-solving abilities. Preferred Qualities: · Empathetic and polite communication style · Positive attitude and team player · Quick learner and adaptable · Punctual and reliable Benefits: · performance-based incentives · Training provided · Career growth opportunities · Friendly work environment · Refer them and earn a Referral Bonus once they join! Please share resumes to immediate joiners are most welcome. Location:JNTU Rd, Manjeera Majestic Mall, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072 Job Type: Full-time Pay: ₹9,082.75 - ₹15,122.86 per month Work Location: In person
Experience: 0–2 years in customer service Key Responsibilities: · Answer incoming customer calls and respond to customer’s queries in Hindi and English. · Maintain customer records by updating account information. · Follow communication “scripts” when handling different topics. · Ensure customer satisfaction and provide professional customer support. · Strong communication, listening, and interpersonal skills. · Proficiency in computer usage and basic data entry. Requirements: · Languages: Fluency in Hindi and English (spoken is a must; written is a plus). · Education: Minimum 12th Pass / Graduate preferred. · Experience: Prior experience in a voice process (BPO or call center) is an advantage. · Technical Skills: Basic computer knowledge (MS Office, CRM tools). · Good listening skills and problem-solving abilities. Preferred Qualities: · Empathetic and polite communication style · Positive attitude and team player · Quick learner and adaptable · Punctual and reliable Benefits: · performance-based incentives · Training provided · Career growth opportunities · Friendly work environment · Refer them and earn a Referral Bonus once they join! Please share resumes to immediate joiners are most welcome. Location:JNTU Rd, Manjeera Majestic Mall, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072 Job Type: Full-time Pay: ₹9,082.75 - ₹15,122.86 per month Work Location: In person
Experience: 0–2 years in customer service Key Responsibilities: · Answer incoming customer calls and respond to customer’s queries in Hindi and English. · Maintain customer records by updating account information. · Follow communication “scripts” when handling different topics. · Ensure customer satisfaction and provide professional customer support. · Strong communication, listening, and interpersonal skills. · Proficiency in computer usage and basic data entry. Requirements: · Languages: Fluency in Hindi and English (spoken is a must; written is a plus). · Education: Minimum 12th Pass / Graduate preferred. · Experience: Prior experience in a voice process (BPO or call center) is an advantage. · Technical Skills: Basic computer knowledge (MS Office, CRM tools). · Good listening skills and problem-solving abilities. Preferred Qualities: · Empathetic and polite communication style · Positive attitude and team player · Quick learner and adaptable · Punctual and reliable Benefits: · performance-based incentives · Training provided · Career growth opportunities · Friendly work environment · Refer them and earn a Referral Bonus once they join! Please share resumes to immediate joiners are most welcome. Location:JNTU Rd, Manjeera Majestic Mall, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072 Job Type: Full-time Pay: ₹9,082.75 - ₹15,122.86 per month Work Location: In person
Experience: 0–2 years in customer service Key Responsibilities: · Answer incoming customer calls and respond to customer’s queries in Hindi and English. · Maintain customer records by updating account information. · Follow communication “scripts” when handling different topics. · Ensure customer satisfaction and provide professional customer support. · Strong communication, listening, and interpersonal skills. · Proficiency in computer usage and basic data entry. Requirements: · Languages: Fluency in Hindi and English (spoken is a must; written is a plus). · Education: Minimum 12th Pass / Graduate preferred. · Experience: Prior experience in a voice process (BPO or call center) is an advantage. · Technical Skills: Basic computer knowledge (MS Office, CRM tools). · Good listening skills and problem-solving abilities. Preferred Qualities: · Empathetic and polite communication style · Positive attitude and team player · Quick learner and adaptable · Punctual and reliable Benefits: · performance-based incentives · Training provided · Career growth opportunities · Friendly work environment · Refer them and earn a Referral Bonus once they join! Please share resumes to immediate joiners are most welcome. Location:JNTU Rd, Manjeera Majestic Mall, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072 Job Type: Full-time Pay: ₹9,082.75 - ₹15,122.86 per month Work Location: In person
Experience: 0–2 years in customer service Key Responsibilities: · Answer incoming customer calls and respond to customer’s queries in Hindi and English. · Maintain customer records by updating account information. · Follow communication “scripts” when handling different topics. · Ensure customer satisfaction and provide professional customer support. · Strong communication, listening, and interpersonal skills. · Proficiency in computer usage and basic data entry. Requirements: · Languages: Fluency in Hindi and English (spoken is a must; written is a plus). · Education: Minimum 12th Pass / Graduate preferred. · Experience: Prior experience in a voice process (BPO or call center) is an advantage. · Technical Skills: Basic computer knowledge (MS Office, CRM tools). · Good listening skills and problem-solving abilities. Preferred Qualities: · Empathetic and polite communication style · Positive attitude and team player · Quick learner and adaptable · Punctual and reliable Benefits: · performance-based incentives · Training provided · Career growth opportunities · Friendly work environment · Refer them and earn a Referral Bonus once they join! Please share resumes to immediate joiners are most welcome. Location:JNTU Rd, Manjeera Majestic Mall, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072 Job Type: Full-time Pay: ₹9,082.75 - ₹15,122.86 per month Work Location: In person
Experience: 0–2 years in customer service Key Responsibilities: · Answer incoming customer calls and respond to customer’s queries in Hindi and English. · Maintain customer records by updating account information. · Follow communication “scripts” when handling different topics. · Ensure customer satisfaction and provide professional customer support. · Strong communication, listening, and interpersonal skills. · Proficiency in computer usage and basic data entry. Requirements: · Languages: Fluency in Hindi and English (spoken is a must; written is a plus). · Education: Minimum 12th Pass / Graduate preferred. · Experience: Prior experience in a voice process (BPO or call center) is an advantage. · Technical Skills: Basic computer knowledge (MS Office, CRM tools). · Good listening skills and problem-solving abilities. Preferred Qualities: · Empathetic and polite communication style · Positive attitude and team player · Quick learner and adaptable · Punctual and reliable Benefits: · performance-based incentives · Training provided · Career growth opportunities · Friendly work environment · Refer them and earn a Referral Bonus once they join! Please share resumes to immediate joiners are most welcome. Location:JNTU Rd, Manjeera Majestic Mall, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072 Job Type: Full-time Pay: ₹15,122.86 - ₹16,122.86 per month Work Location: In person
Join Our Team as a Team Leader - Call Center Operations Are you an experienced leader looking for a new challenge? We are looking for a dedicated Team Leader to be a part of our Call Center Operations team in KPHB, Hyderabad. Position Overview: Lead a dynamic team to deliver exceptional customer service in Hindi and English support channels. Required Qualifications :- Minimum 2 years of supervisory experience - Minimum 2 years of customer service experience - At least 2 years of team leader experience in a BPO or Call Center environment- Fluency in Hindi and English - Proficiency in call center tools and CRM system Key Responsibilities: - Supervise daily operations and conduct team meetings - Coach and develop team members for success - Ensure high customer satisfaction and handle escalations - Maintain operational excellence and compliance with policies - Drive performance metrics and continuous improvement What We Offer - Competitive salary package - Full-time employment with growth opportunities - Professional development and training programs - Collaborative work environment promoting innovation Location: Manjeera Majestic commercial space (8th floor), JNTU road, Beside Vegetable Market, KPHB, Hyderabad, Telangana, KPHB Colony. please send your resume to prasad.v@code-zens.in , pavani.b@code-zens.in Job Type: Full-time Pay: ₹20,000.00 - ₹30,339.11 per month Benefits: Paid sick time Paid time off Work Location: In person
Experience: 0–2 years in customer service Key Responsibilities: · Answer incoming customer calls and respond to customer’s queries in Hindi and English. · Maintain customer records by updating account information. · Follow communication “scripts” when handling different topics. · Ensure customer satisfaction and provide professional customer support. · Strong communication, listening, and interpersonal skills. · Proficiency in computer usage and basic data entry. Requirements: · Languages: Fluency in Hindi and English (spoken is a must; written is a plus). · Education: Minimum 12th Pass / Graduate preferred. · Experience: Prior experience in a voice process (BPO or call center) is an advantage. · Technical Skills: Basic computer knowledge (MS Office, CRM tools). · Good listening skills and problem-solving abilities. Preferred Qualities: · Empathetic and polite communication style · Positive attitude and team player · Quick learner and adaptable · Punctual and reliable Benefits: · performance-based incentives · Training provided · Career growth opportunities · Friendly work environment · Refer them and earn a Referral Bonus once they join! Please share resumes to immediate joiners are most welcome. Location:JNTU Rd, Manjeera Majestic Mall, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072 Job Type: Full-time Pay: ₹15,122.86 - ₹16,122.86 per month Work Location: In person
Join Our Team as a Team Leader - Call Center Operations Are you an experienced leader looking for a new challenge? We are looking for a dedicated Team Leader to be a part of our Call Center Operations team in KPHB, Hyderabad. Position Overview: Lead a dynamic team to deliver exceptional customer service in Hindi and English support channels. Required Qualifications :- Minimum 2 years of supervisory experience - Minimum 2 years of customer service experience - At least 2 years of team leader experience in a BPO or Call Center environment- Fluency in Hindi and English - Proficiency in call center tools and CRM system Key Responsibilities: - Supervise daily operations and conduct team meetings - Coach and develop team members for success - Ensure high customer satisfaction and handle escalations - Maintain operational excellence and compliance with policies - Drive performance metrics and continuous improvement What We Offer - Competitive salary package - Full-time employment with growth opportunities - Professional development and training programs - Collaborative work environment promoting innovation Location: Manjeera Majestic commercial space (8th floor), JNTU road, Beside Vegetable Market, KPHB, Hyderabad, Telangana, KPHB Colony. please send your resume to prasad.v@code-zens.in , pavani.b@code-zens.in Job Type: Full-time Pay: ₹20,000.00 - ₹30,339.11 per month Benefits: Paid sick time Paid time off Work Location: In person
Experience: 0–2 years in customer service Key Responsibilities: · Answer incoming customer calls and respond to customer’s queries in Hindi and English. · Maintain customer records by updating account information. · Follow communication “scripts” when handling different topics. · Ensure customer satisfaction and provide professional customer support. · Strong communication, listening, and interpersonal skills. · Proficiency in computer usage and basic data entry. Requirements: · Languages: Fluency in Hindi and English (spoken is a must; written is a plus). · Education: Minimum 12th Pass / Graduate preferred. · Experience: Prior experience in a voice process (BPO or call center) is an advantage. · Technical Skills: Basic computer knowledge (MS Office, CRM tools). · Good listening skills and problem-solving abilities. Preferred Qualities: · Empathetic and polite communication style · Positive attitude and team player · Quick learner and adaptable · Punctual and reliable Benefits: · performance-based incentives · Training provided · Career growth opportunities · Friendly work environment · Refer them and earn a Referral Bonus once they join! Please share resumes to immediate joiners are most welcome. Location:JNTU Rd, Manjeera Majestic Mall, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072 Job Type: Full-time Pay: ₹15,122.86 - ₹16,122.86 per month Work Location: In person
Experience: 0–2 years in customer service Key Responsibilities: · Answer incoming customer calls and respond to customer’s queries in Hindi and English. · Maintain customer records by updating account information. · Follow communication “scripts” when handling different topics. · Ensure customer satisfaction and provide professional customer support. · Strong communication, listening, and interpersonal skills. · Proficiency in computer usage and basic data entry. Requirements: · Languages: Fluency in Hindi and English (spoken is a must; written is a plus). · Education: Minimum 12th Pass / Graduate preferred. · Experience: Prior experience in a voice process (BPO or call center) is an advantage. · Technical Skills: Basic computer knowledge (MS Office, CRM tools). · Good listening skills and problem-solving abilities. Preferred Qualities: · Empathetic and polite communication style · Positive attitude and team player · Quick learner and adaptable · Punctual and reliable Benefits: · performance-based incentives · Training provided · Career growth opportunities · Friendly work environment · Refer them and earn a Referral Bonus once they join! Please share resumes to immediate joiners are most welcome. Location:JNTU Rd, Manjeera Majestic Mall, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072 Job Type: Full-time Pay: ₹15,000.00 - ₹17,000.00 per month Work Location: In person
Experience: 0–2 years in customer service Key Responsibilities: · Answer incoming customer calls and respond to customer’s queries in Hindi and English. · Maintain customer records by updating account information. · Follow communication “scripts” when handling different topics. · Ensure customer satisfaction and provide professional customer support. · Strong communication, listening, and interpersonal skills. · Proficiency in computer usage and basic data entry. Requirements: · Languages: Fluency in Hindi and English (spoken is a must; written is a plus). · Education: Minimum 12th Pass / Graduate preferred. · Experience: Prior experience in a voice process (BPO or call center) is an advantage. · Technical Skills: Basic computer knowledge (MS Office, CRM tools). · Good listening skills and problem-solving abilities. Preferred Qualities: · Empathetic and polite communication style · Positive attitude and team player · Quick learner and adaptable · Punctual and reliable Benefits: · performance-based incentives · Training provided · Career growth opportunities · Friendly work environment · Refer them and earn a Referral Bonus once they join! Please share resumes to immediate joiners are most welcome. Location:JNTU Rd, Manjeera Majestic Mall, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072 Job Type: Full-time Pay: ₹15,000.00 - ₹17,000.00 per month Work Location: In person
Job Overview We are seeking a detail-oriented and analytical Auditor to join our team. The ideal candidate will play a crucial role in ensuring the accuracy and integrity of financial information through comprehensive audits. This position requires a strong understanding of financial management and internal audit processes, as well as proficiency in accounting software. The Auditor will be responsible for evaluating financial records, identifying discrepancies, and providing insights to enhance financial operations. Responsibilities Conduct thorough internal audits to assess the accuracy of financial records and compliance with regulations. Analyse financial data and reports to identify trends, discrepancies, and areas for improvement. Collaborate with various departments to gather necessary information for audits and provide recommendations based on findings. Utilise accounting software to maintain accurate records and streamline auditing processes. Prepare detailed audit reports summarising findings, conclusions, and recommendations for management review. Stay updated on industry regulations and best practices to ensure compliance in all auditing activities. Skills Strong analytical skills with the ability to interpret complex financial data effectively. Proficiency in accounting software and tools relevant to auditing processes. Experience in conducting internal audits with a solid understanding of auditing standards and practices. Knowledge of financial management principles within the context of financial services. Excellent attention to detail, organisational skills, and the ability to work independently or as part of a team. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person
Job Overview We are seeking a detail-oriented and analytical Auditor to join our team. The ideal candidate will play a crucial role in ensuring the accuracy and integrity of financial information through comprehensive audits. This position requires a strong understanding of financial management and internal audit processes, as well as proficiency in accounting software. The Auditor will be responsible for evaluating financial records, identifying discrepancies, and providing insights to enhance financial operations. Responsibilities Conduct thorough internal audits to assess the accuracy of financial records and compliance with regulations. Analyse financial data and reports to identify trends, discrepancies, and areas for improvement. Collaborate with various departments to gather necessary information for audits and provide recommendations based on findings. Utilise accounting software to maintain accurate records and streamline auditing processes. Prepare detailed audit reports summarising findings, conclusions, and recommendations for management review. Stay updated on industry regulations and best practices to ensure compliance in all auditing activities. Skills Strong analytical skills with the ability to interpret complex financial data effectively. Proficiency in accounting software and tools relevant to auditing processes. Experience in conducting internal audits with a solid understanding of auditing standards and practices. Knowledge of financial management principles within the context of financial services. Excellent attention to detail, organisational skills, and the ability to work independently or as part of a team. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person