Team Leader - Operations

Join Our Team as a Team Leader - Call Center Operations

Are you an experienced leader looking for a new challenge? We are looking for a dedicated Team Leader to be a part of our Call Center Operations team in Madhapur, Hyderabad.

Position Overview:
Lead a dynamic team to deliver exceptional customer service in Hindi and English support channels.

Required Qualifications
:- Minimum 2 years of supervisory experience- Minimum 3 years of customer service experience- At least 2 years of team leader experience in a BPO or Call Center environment- Fluency in Hindi and English- Proficiency in call center tools and CRM system

Key Responsibilities:
- Supervise daily operations and conduct team meetings- Coach and develop team members for success- Ensure high customer satisfaction and handle escalations- Maintain operational excellence and compliance with policies- Drive performance metrics and continuous improvement

What We Offer

- Competitive salary package

- Full-time employment with growth opportunities

- Professional development and training programs
- Collaborative work environment promoting innovation

Location: Capital Park 4th Floor Code-Zens Inc, Madhapur, Hyderabad
please send your resume to Prasad.V@code-zens.in

Job Type: Full-time

Pay: ₹15,995.65 - ₹30,339.11 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person