Posted:8 hours ago|
Platform:
On-site
Full Time
Join Our Team as a Team Leader - Call Center Operations
Are you an experienced leader looking for a new challenge? We are looking for a dedicated Team Leader to be a part of our Call Center Operations team in Madhapur, Hyderabad.
Position Overview:
Lead a dynamic team to deliver exceptional customer service in Hindi and English support channels.
Required Qualifications
:- Minimum 2 years of supervisory experience- Minimum 3 years of customer service experience- At least 2 years of team leader experience in a BPO or Call Center environment- Fluency in Hindi and English- Proficiency in call center tools and CRM system
Key Responsibilities:
- Supervise daily operations and conduct team meetings- Coach and develop team members for success- Ensure high customer satisfaction and handle escalations- Maintain operational excellence and compliance with policies- Drive performance metrics and continuous improvement
What We Offer
- Competitive salary package
- Full-time employment with growth opportunities
- Professional development and training programs
- Collaborative work environment promoting innovation
Location: Capital Park 4th Floor Code-Zens Inc, Madhapur, Hyderabad
please send your resume to Prasad.V@code-zens.in
Job Type: Full-time
Pay: ₹15,995.65 - ₹30,339.11 per month
Benefits:
Work Location: In person
Code-Zens.in
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