Team Leader - Operations

1 - 3 years

2 Lacs

Posted:23 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Location: Garchuk
Job Type: Full-time

Job Responsibilities:

  • Lead and manage a team of customer support executives
  • Monitor daily performance, productivity, and quality metrics
  • Ensure team members meet individual and team targets
  • Conduct regular team meetings, coaching, and feedback sessions
  • Handle escalated customer issues and ensure timely resolution
  • Prepare daily/weekly performance reports for management
  • Maintain discipline, attendance, and motivation within the team
  • Ensure adherence to company policies and process guidelines

Job Requirements:

  • Minimum 1–3 years of experience as a Team Leader or Senior Executive in BPO
  • Strong leadership and people management skills
  • Excellent communication skills in English (spoken and written)
  • Ability to motivate and guide team members to achieve targets
  • Basic knowledge of MS Excel and reporting

Preferred Candidate Profile:

  • Experience in voice or non-voice BPO processes
  • Target-driven and performance-oriented mindset
  • Ability to work in shifts, if required

Salary & Benefits:

  • Salary based on interview
  • Incentives/performance bonuses
  • ESI, PF, and other benefits as per company policy

Job Types: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Work Location: In person

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