Team Leader Operations

As a team leader, you will be responsible for managing a team of 15 to 20 associates. Reporting to AM/Manager, your role will involve overseeing the day-to-day activities of the team and ensuring efficient operations. You will be in charge of monitoring and managing Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSat) metrics. Your primary responsibilities will include motivating the team to achieve organizational goals, developing and implementing timelines to achieve targets, and delegating tasks to team members. Additionally, you will conduct training sessions to maximize the potential of team members, empower them with skills to enhance their confidence, product knowledge, and communication abilities. Quarterly performance reviews and contributing to the growth of the company through a successful team will be part of your duties. You will also be responsible for creating a pleasant working environment that inspires the team and drives process-related Key Performance Indicators (KPIs). This role requires you to work from the office and play a crucial role in ensuring the team's success and the overall efficiency and effectiveness of operations.,