Team Leader Operations

We are hiring Team Leader Operations for one of our Client based out of Noida. Below mentioned is the JD. Candidate should be from International Backend Process not email or chat.

Preffered Candidates from Property and Casulty, Define Benefits, US Insurance.

Candidate with exprience in International Backend and should have Minimum 2 yrs experience as Team Leader on papers with handling a team of 10 to 15.

You will be responsible for

• Manage the day-to-day Planning, operation and problem-solving of a team

of 15-20 resources Develop team to ensure delivery of consistently superior

quality Ability to independently handle transitioning of new procedures.

• Drive the team to be client/customer-focused, owns training and

development to team.

• Take ownership on delivering service level components, quality and targets

and drive and motivates the team to achieve management goals.

• Effectively track and analyze the performance of individual team members

and provide effective coaching and feedback Compiling all External and

Internal reports Act as the communication conduit between team and

management.

• Effectively implement HR and Operations policies, manage floor and drive

people to adhere to schedule Problem Resolution, as well as to make

recommendations on process development based on analysis and customer

and team feedback.

• Performance feedback session to be provided to agents.

• Primary focus on CPM/SLA.

One to one relation building.

• Analyze various reports including process dashboards & team performance

reports.

• Motivating associates through effective management, career development

& implementation of reporting mechanism.

• Timely Submission of Operations Review

• Manage attendance and attendance incentive for the team.

• Attain SLA through effective management of the daily operations of the team.

• Conduct audits & share feedback with team members

• Will be responsible for managing the portfolio of clients.

Requirements

• Graduation is a must.

• Should be willing to work in 24*7 working environment.

• Excellent verbal / written communication skills

• Good with Analytical skills / MS Excel / presentation skills