About the job: Were Hiring Team Leader (Operations) Location: Sector 63, Noida Shift: 9 AM 6 PM | Graduate Experience: 2+ Years in BPO Voice (Team Leader Role) Female Candidates Only Immediate Joiner Required Key Responsibilities: Lead & manage team performance to meet SLAs Monitor calls & share constructive feedback Conduct RCA & drive process improvements Collaborate with QA & Training teams Prepare and present performance reports What Were Looking For: Strong communication & leadership skills Proficiency in MS Excel & reporting Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,40,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-10-28 23:59:59
About the job: Job Title: Quality Analyst Voice Process (Female Only) Location: Sector 63, Noida Shift: Fixed Day 9:00 AM to 6:00 PM Experience: Minimum 2 Years in BPO Voice (QA Role) Qualification: Must be a Graduate Immediate Joiner Required Key Responsibilities: Monitor calls to ensure adherence to quality standards Share audit reports and performance feedback Conduct RCA and recommend improvements Collaborate with operations and training teams Ensure compliance with client and internal quality guidelines Drive process improvement and coach agents Candidate Profile: Female candidates only Min. 2 years' QA experience in voice BPO/KPO Strong communication & analytical skills Familiar with quality tools & call audit parameters Proficient in MS Excel & reporting Must be a graduate Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,40,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-10-28 23:59:59