Operations Manager

Job Description

We are hiring Operations Manager for one of our client based out of Noida. below is the Job Description. candidate should have experience in international Backoffice. You will be responsible for Performance feedback session to be provided to agents. Primary focus on CPM/SLA. One to one relation building. Analyze various reports including process dashboard, team performance reports. Motivating associates through effective management, career development & implementation of reporting mechanism. Timely Submission of Operations Review Manage attendance and attendance incentive for the team Attain SLA through effective management of the daily operations of the team Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback. Conduct audits share feedback with team members Will be responsible for managing the portfolio of clients. Requirements Graduation is a must. Proven experience of min. 2 years as Operations Manager on papers Should be willing to work in 24*7 working environment. Excellent verbal / written communication skills Good with Analytical skills/ MS Excel / presentation skills