2 years
0 Lacs
Posted:3 months ago|
Platform:
On-site
Full Time
We’re Hiring – Team Leader (Operations) 🚨
📍 Location: Sector 63, Noida
🕘 Shift: 9 AM – 6 PM | 🎓 Graduate
📅 Experience: 2+ Years in BPO Voice (Team Leader Role)
🚨 Immediate Joiner Required
Key Responsibilities:
✅ Lead & manage team performance to meet SLAs
✅ Monitor calls & share constructive feedback
✅ Conduct RCA & drive process improvements
✅ Collaborate with QA & Training teams
✅ Prepare and present performance reports
What We’re Looking For:
💬 Strong communication & leadership skills
📊 Proficiency in MS Excel & reporting
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