Posted:5 days ago|
Platform:
On-site
Full Time
Job Title: Quality Analyst – Voice Process
📍 Location: Sector 63, Noida
🕘 Shift: Fixed Day – 9:00 AM to 6:00 PM
📅 Experience: Minimum 2 Years in BPO Voice (QA Role)
🎓 Qualification: Must be a Graduate
🚨 Immediate Joiner Required
Key Responsibilities:
•Monitor calls to ensure adherence to quality standards
•Share audit reports and performance feedback
•Conduct RCA and recommend improvements
•Collaborate with operations and training teams
•Ensure compliance with client and internal quality guidelines
•Drive process improvement and coach agents
Candidate Profile:
Min. 2 years' QA experience in voice BPO/KPO
Strong communication & analytical skills
Familiar with quality tools & call audit parameters
Proficient in MS Excel & reporting
Must be a graduate
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