Role & responsibilities Manage incoming customer queries via live chat (in-app and web) with accuracy and empathy Assist customers in eSIM activation, usage issues, plan clarifications, and billing queries Provide KYC guidance and support, ensuring compliance and clarity. Maintain clear, concise, and professional written communication Handle multiple chat sessions simultaneously while maintaining response quality Escalate unresolved or critical issues to the Supervisor or support team Document and categorize all queries in the CRM system. Monitor and respond to customer queries or concerns raised on social platforms such as: Facebook, Instagram, X (formerly Twitter), LinkedIn, Quora, etc. Engage with users using brand-approved tone and guidelines to resolve concerns or direct them to support channels. Escalate high-priority or sensitive public complaints to the supervisor for prompt resolution. Tag and categorize queries for tracking and reporting. Preferred candidate profile Minimum education: 12th pass or Diploma holder 5 to 7 years of experience in customer service (chat support preferred) Prior experience in Travel, E-commerce, Banking , Subscription industry or similar service sectors is preferred Deep familiarity with chat-based support and escalation handling.

Position Overview We are seeking a dedicated and enthusiastic Customer Support Executive to join our dynamic team in Pune. This is an exciting opportunity for individuals looking to kickstart their careers in customer service. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and enhancing the overall customer experience. With a competitive annual salary of 1,50,000 , this full-time position offers the flexibility of remote work while adhering to a day schedule. Key Responsibilities As a Customer Support Executive, your primary responsibilities will include: Providing exceptional customer service by addressing inquiries and resolving issues promptly. Assisting customers with product-related questions and guiding them through troubleshooting processes. Maintaining accurate records of customer interactions and transactions. Collaborating with team members to improve service delivery and customer satisfaction. Staying updated on product knowledge and company policies to provide accurate information to customers. Identifying and escalating complex issues to the appropriate departments for resolution. Participating in training sessions to enhance skills and knowledge in customer support. Qualifications The ideal candidate for the Customer Support Executive position will possess the following qualifications: Proficiency in computer operating systems and software applications. Strong communication skills, both verbal and written, to effectively interact with customers. A positive attitude and a passion for helping others. Ability to work independently and as part of a team in a remote work environment. Prior experience in customer service is a plus, but not mandatory; we welcome freshers! Willingness to learn and adapt to new challenges in a fast-paced environment. We have 10 positions available for this role, and we encourage candidates with 0 to 1 year of work experience to apply. If you are looking for a rewarding career in customer support and want to be part of a supportive and innovative team, we would love to hear from you! Join us in making a difference in our customers' lives and take the first step towards a fulfilling career in customer service. Apply today!