Customer Support Executive

DBS Mintek Pvt Ltd

0 - 1 years

0 Lacs

pune

Posted:5 hours ago| Platform: Shine logo

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Skills Required

computer operating customer support troubleshooting

Work Mode

On-site

Job Type

Part Time

Job Description

Position Overview

Customer Support Executive

Key Responsibilities

As a Customer Support Executive, your primary responsibilities will include:

Providing exceptional customer service by addressing inquiries and resolving issues promptly.
Assisting customers with product-related questions and guiding them through troubleshooting processes.
Maintaining accurate records of customer interactions and transactions.
Collaborating with team members to improve service delivery and customer satisfaction.
Staying updated on product knowledge and company policies to provide accurate information to customers.
Identifying and escalating complex issues to the appropriate departments for resolution.
Participating in training sessions to enhance skills and knowledge in customer support.

Qualifications

The ideal candidate for the Customer Support Executive position will possess the following qualifications:

Proficiency in computer operating systems and software applications.
Strong communication skills, both verbal and written, to effectively interact with customers.
A positive attitude and a passion for helping others.
Ability to work independently and as part of a team in a remote work environment.
Prior experience in customer service is a plus, but not mandatory; we welcome freshers!
Willingness to learn and adapt to new challenges in a fast-paced environment.

10 positions

Join us in making a difference in our customers' lives and take the first step towards a fulfilling career in customer service. Apply today!

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