Company Description BPO Convergence (BPOC) is a renowned Customer and Product lifecycle management powerhouse. We partner with enterprises to deliver comprehensive BPM solutions that accelerate time-to-market, drive customer acquisition and retention, and enable seamless digital transformation. Our focus on creating lasting value for stakeholders, industry-specific expertise, and technology-driven innovation sets us apart. With over 3,000 employees and a nationwide presence, BPOC delivers superior value and service, particularly in Tier-2 and Tier-3 cities. Job Title: Assistant Manager, HR in the Central HR Team Required: Minimum 6 Years of experience Reports to: Head HR Location: Bhubaneswar Job Summary: You will be responsible for overseeing HR functions at the corporate level, ensuring alignment with the company’s strategic goals, compliance & company policies. This role involves policy development, employee relations, organizational development, performance management and talent development across levels of the organization. Job Roles: Act as a liaison between management and employees. Handle grievance redressal, disciplinary actions and conflict resolution. Implement and monitor performance appraisal systems. Support managers in setting KPIs and performance development plans. Design and lead employee engagement initiatives. Monitor attrition trends and implement retention strategies. Ensure compliance with labor laws and company policies. Maintain accurate HR records and reports (attendance, payroll inputs, etc.). Provide regular reports and insights on HR metrics like attrition, attendance and engagement. Show more Show less
Job Title: HR Executive Location: Bhubaneswar, Odisha Job Summary: We are seeking a proactive and enthusiastic HR Executive to support our HR team in managing core human resource functions including operations, payroll , compliance, employee engagement and recruitment . This role is critical in helping us foster a positive work environment, and ensure smooth HR processes within our organization. Key Responsibilities: · Support onboarding and offboarding processes · Maintain and update employee records and HR databases · Handle basic employee queries regarding HR policies and procedures · Support payroll and attendance tracking activities · Assist in performance management documentation and reporting · Ensure compliance with labor laws and company policies · Assist with recruitment activities including posting job openings, screening resumes, and scheduling interviews · Coordinate with other departments on HR-related tasks · Maintain confidentiality of sensitive employee information Requirements: · Bachelor’s degree in Human Resources, Business Administration, or a related field · 0–2 years of experience in an HR role (freshers with relevant internships may apply) · Basic knowledge of HR principles, practices, and labor laws · Strong communication and interpersonal skills · Attention to detail and organizational abilities · Proficient in MS Office (Excel, Word, PowerPoint) · Ability to maintain confidentiality and handle sensitive situations with professionalism Why Join Us: · Gain hands-on experience across various HR functions · Opportunity to grow in a supportive and collaborative environment · Exposure to HR practices in a dynamic, people-focused organization Show more Show less
You will be joining BPO Convergence Pvt. Ltd., an established Business Process Management Services provider located in Asansol. The company, founded in 2005, specializes in delivering innovative solutions across various domains including Telecom, Media, E-Wallets, Logistics, and Healthcare. With ISO 9001-2008, ISO 27001:2013, and PCI DSS certifications, BPO Convergence ensures quality and security in its operations. In this full-time on-site role as a Team Lead at BPO Convergence Pvt. Ltd., your primary responsibility will be to lead and manage a team of individuals. You will oversee day-to-day operations, optimize processes, and ensure that performance targets are consistently achieved. To excel in this role, you should possess strong leadership, team management, and communication skills. Experience in Business Process Management or a related field is essential. Your problem-solving and decision-making abilities will be crucial in navigating target-driven environments. Familiarity with performance metrics, coupled with excellent organizational and time management skills, will aid you in meeting objectives efficiently. Moreover, your capacity to collaborate and work effectively within a team setting will be highly valued. While prior experience in the BPO or contact center industry is advantageous, it is not mandatory. Your commitment to driving team success and ensuring operational excellence will be key to thriving in this dynamic role at BPO Convergence Pvt. Ltd.,
We are looking for a dynamic and customer-focused Customer Care Executive to join our team. You will be the first point of contact for customers, assisting them with inquiries and ensuring a seamless service experience. If you have excellent communication skills and a passion for customer satisfaction, we’d love to meet you! Key Responsibilities Handle customer queries with patience and professionalism Provide accurate information and solutions to customers Ensure a high level of customer satisfaction Work in rotational shifts with weekly offs Requirements Excellent communication and interpersonal skills Strong customer service and problem-solving abilities Ability to multitask and handle inquiries efficiently Willingness to work on rotational week-offs About Company: At BPO Convergence, we continuously expand and refine our expertise with a simple objective: to always be the most reliable Customer and Product Lifecycle Management solutions provider. We partner with enterprises to deliver tailored solutions that solve for a range of challenges, including accelerating time-to-market, driving customer acquisition and retention, optimizing service and back-office costs, expanding rural reach, and enabling seamless digital transformation.