Team Lead

You will be joining BPO Convergence Pvt. Ltd., an established Business Process Management Services provider located in Asansol. The company, founded in 2005, specializes in delivering innovative solutions across various domains including Telecom, Media, E-Wallets, Logistics, and Healthcare. With ISO 9001-2008, ISO 27001:2013, and PCI DSS certifications, BPO Convergence ensures quality and security in its operations. In this full-time on-site role as a Team Lead at BPO Convergence Pvt. Ltd., your primary responsibility will be to lead and manage a team of individuals. You will oversee day-to-day operations, optimize processes, and ensure that performance targets are consistently achieved. To excel in this role, you should possess strong leadership, team management, and communication skills. Experience in Business Process Management or a related field is essential. Your problem-solving and decision-making abilities will be crucial in navigating target-driven environments. Familiarity with performance metrics, coupled with excellent organizational and time management skills, will aid you in meeting objectives efficiently. Moreover, your capacity to collaborate and work effectively within a team setting will be highly valued. While prior experience in the BPO or contact center industry is advantageous, it is not mandatory. Your commitment to driving team success and ensuring operational excellence will be key to thriving in this dynamic role at BPO Convergence Pvt. Ltd.,