Team Lead

Wipro

2 - 7 years

1 - 4 Lacs

hyderabad

Posted:12 hours ago| Platform:

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Skills Required

team lead team handling subject matter expertise shrinkage attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handles and resolves customer complaints - Identify and escalate priority issues.
Ensures compliance with all company and departmental policies, procedures, and guidelines.
Drive performance for his team and ensure that all client matrices are met as per the SLA. Support service delivery teams in process stabilization.
Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports.
Work on employee financials (incentives, PBPP), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition.
Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement.
Handled team size of 15 to 25 Head Count.

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