We’re Hiring – Team Leader (Operations) 🚨 📍 Location: Sector 63, Noida 🕘 Shift: 9 AM – 6 PM | 🎓 Graduate 📅 Experience: 2+ Years in BPO Voice (Team Leader Role) 🚨 Immediate Joiner Required Key Responsibilities: ✅ Lead & manage team performance to meet SLAs ✅ Monitor calls & share constructive feedback ✅ Conduct RCA & drive process improvements ✅ Collaborate with QA & Training teams ✅ Prepare and present performance reports What We’re Looking For: 💬 Strong communication & leadership skills 📊 Proficiency in MS Excel & reporting
Job Title: Quality Analyst – Voice Process 📍 Location: Sector 63, Noida 🕘 Shift: Fixed Day – 9:00 AM to 6:00 PM 📅 Experience: Minimum 2 Years in BPO Voice (QA Role) 🎓 Qualification: Must be a Graduate 🚨 Immediate Joiner Required Key Responsibilities: •Monitor calls to ensure adherence to quality standards •Share audit reports and performance feedback •Conduct RCA and recommend improvements •Collaborate with operations and training teams •Ensure compliance with client and internal quality guidelines •Drive process improvement and coach agents Candidate Profile: Min. 2 years' QA experience in voice BPO/KPO Strong communication & analytical skills Familiar with quality tools & call audit parameters Proficient in MS Excel & reporting Must be a graduate