Minimum one year experience on papers as Quality Team Leader ( On Paper) with a domestic BPO. Key Responsibilities: Performance Monitoring and Analysis: Regularly monitor and analyze team performance metrics (e.g., quality scores, call handling times, client satisfaction) to identify areas for improvement. Quality Audits and Feedback: Conduct quality audits of agent performance, provide constructive feedback, and address any issues identified. Process Improvement: Drive process improvements and implement new quality initiatives to enhance efficiency and reduce errors. Training and Coaching: Provide ongoing training and coaching to team members to ensure they understand and adhere to quality standards and best practices. Team Management: Lead and motivate the quality team, setting clear goals, delegating tasks, and resolving conflicts. Client Communication: Communicate quality performance and issues to clients, ensuring they are satisfied with the service provided. Reporting and Documentation: Prepare reports and documentation on quality performance, highlighting areas of strength and areas for improvement. Compliance: Ensure compliance with client-specific requirements. Escalation Management: Manage escalations and resolve complex quality issues, working with other teams as needed. share your CV mentioning current/last CTC and Notice Period to biswajyoti.panda@connectionsdirect.in ONLY CANDIDATES FROM THANE/MUMBAI/NAVIMUMBAI NEED APPLY. OUTSTATION APLLICANTS WILL NOT BE CONSIDERED. IMMEDIATE JOINERS HIGHLY PREFERRED. Show more Show less

The ideal candidate will be comfortable meeting new people frequently and have an ability to determine a candidate's potential through clever questions. They should have excellent organizational skills in order to build and maintain a pipeline of prospective candidates. Additionally, they should be committed to both meeting and exceeding assigned quotas. Responsibilities Sourcing and screening profiles for tele callers Conduct interviews Meet daily and weekly targets related to Walk-ins, Selects and Joners. Qualifications Ug /Graduate Effective communication skills Mandate Experience working with Domestic BPO in Bulk Hiring is a must. IMMEDIATE JOINERS REQUIRED. LOCATION WAGLE ESTATE THANE OUTSTATION CANDIDATES WILL NOT BE ENTERTAINED SHARE YOUR CV biswajyoti.panda@connectionsdirect.in or connect on 8591376331 Show more Show less