Minimum one year experience on papers as Quality Team Leader ( On Paper) with a domestic BPO. Key Responsibilities: Performance Monitoring and Analysis: Regularly monitor and analyze team performance metrics (e.g., quality scores, call handling times, client satisfaction) to identify areas for improvement. Quality Audits and Feedback: Conduct quality audits of agent performance, provide constructive feedback, and address any issues identified. Process Improvement: Drive process improvements and implement new quality initiatives to enhance efficiency and reduce errors. Training and Coaching: Provide ongoing training and coaching to team members to ensure they understand and adhere to quality standards and best practices. Team Management: Lead and motivate the quality team, setting clear goals, delegating tasks, and resolving conflicts. Client Communication: Communicate quality performance and issues to clients, ensuring they are satisfied with the service provided. Reporting and Documentation: Prepare reports and documentation on quality performance, highlighting areas of strength and areas for improvement. Compliance: Ensure compliance with client-specific requirements. Escalation Management: Manage escalations and resolve complex quality issues, working with other teams as needed. share your CV mentioning current/last CTC and Notice Period to biswajyoti.panda@connectionsdirect.in ONLY CANDIDATES FROM THANE/MUMBAI/NAVIMUMBAI NEED APPLY. OUTSTATION APLLICANTS WILL NOT BE CONSIDERED. IMMEDIATE JOINERS HIGHLY PREFERRED. Show more Show less
The ideal candidate will be comfortable meeting new people frequently and have an ability to determine a candidate's potential through clever questions. They should have excellent organizational skills in order to build and maintain a pipeline of prospective candidates. Additionally, they should be committed to both meeting and exceeding assigned quotas. Responsibilities Sourcing and screening profiles for tele callers Conduct interviews Meet daily and weekly targets related to Walk-ins, Selects and Joners. Qualifications Ug /Graduate Effective communication skills Mandate Experience working with Domestic BPO in Bulk Hiring is a must. IMMEDIATE JOINERS REQUIRED. LOCATION WAGLE ESTATE THANE OUTSTATION CANDIDATES WILL NOT BE ENTERTAINED SHARE YOUR CV biswajyoti.panda@connectionsdirect.in or connect on 8591376331 Show more Show less
Minimum 1 year experience as Team Leader ( on papers) in Insurance Sales Process with Domestic BPO. Expertise in driving sales numbers . Adept in controlling shrinkage and attrition. Should have managed a team of 15to 20 members. Immediate Joiners Preferred. Location : Wagle Estate Thane. Please share your CV to biswajyoti.panda@connectionsdirect.in What's App : 8591376331
As a Quality Team Leader with a minimum of one year experience in a domestic BPO, your responsibilities will include monitoring and analyzing team performance metrics to identify areas for improvement. You will be conducting quality audits of agent performance, providing feedback, and addressing any issues identified. It will be your responsibility to drive process improvements, implement new quality initiatives, and ensure efficiency while reducing errors. You will also be required to provide ongoing training and coaching to team members, ensuring their understanding and adherence to quality standards and best practices. As a leader, you will motivate the quality team by setting clear goals, delegating tasks, and resolving conflicts. Communication with clients regarding quality performance and issues is crucial to ensure client satisfaction. Preparing reports and documentation on quality performance, highlighting strengths and areas for improvement, will be part of your routine. Compliance with client-specific requirements and managing escalations and resolving complex quality issues will also fall under your role. Collaboration with other teams may be necessary to address these issues effectively. Candidates from Thane, Mumbai, and Navi Mumbai are encouraged to apply. Outstation applicants will not be considered for this position. Immediate joiners are highly preferred. To apply for this role, please share your CV mentioning your current/last CTC and Notice Period to biswajyoti.panda@connectionsdirect.in.,
As a dynamic Senior HR Executive, you will lead and manage bulk recruitment efforts in a fast-paced BPO environment. Your role will require excellent communication skills, a thorough understanding of the BPO industry, and the capability to handle high-volume recruitments while focusing on quality and meeting committed timelines. Your responsibilities will include managing end-to-end recruitment for bulk hiring, ensuring a seamless and efficient hiring process. Sourcing candidates through various channels such as job portals, social media, walk-ins, and employee referrals. You will be screening resumes, conducting telephonic and in-person interviews, coordinating with external recruitment agencies, and maintaining accurate candidate records with timely updates. Meeting recruitment targets without deviations and ensuring compliance with all recruitment policies while maintaining a high standard of confidentiality throughout the hiring process will be crucial. To excel in this role, you should possess a minimum of 1-4 years of experience in bulk recruitment, preferably within the BPO industry. Proven experience in high-volume recruitment with a strong understanding of recruitment practices is essential. Your ability to manage multiple recruitment drives simultaneously and meet deadlines effectively will be key to success. Immediate joiners will be preferred due to the urgent nature of this requirement.,